Italian restaurant, Bar, Restaurant
I was really looking forward to celebrating my partner and my anniversary at Siena.With the high expectations set by positive reviews, I was quite hopeful.However, our experience fell short due to the service we received.We visited last Tuesday evening and were seated in the back corner, despite the restaurant being empty upon our arrival.Contrary to the praised hospitality mentioned by others, we found it lacking.Although our waitress was pleasant, her demeanor suggested a lack of enthusiasm.Additionally, it was peculiar that everyone else received bread except us.On the upside, the food was great.I ordered the pork rib chop, and my partner had pasta.Overall, our visit was satisfactory, but I'm unlikely to return or recommend this dining experience to friends.
Owner response
Lots to unpack here - of course we want every patron to have the 5 star experience we're known for.A quiet back corner is usually first choice for all guests, sorry that didn't meet your expectations.We also take great pride in our staff, and trust our team to hold space for our diners to the best of their ability to ensure a great time.Pleasant sounds good, lack of enthusiasm is hard to gauge, but we trust that you expected more and we are sorry your server didn't have what you hoped to bring to the table.Bread is on the menu as 'by request' only, so we don't serve/offer anyone who didn't ask for it.We're happy to hear the food was great, that's important.I would ask you to return and think you'd have another great meal, but it sounds like your mind is made up and all we can say is thank you for letting us know how you felt and we wish you the best.Your notes are heard and returned to the team - it's our wish to improve so everyone sees us at our best.
We had dinner here about 2 years ago still great food.But it seems the portions got a little smaller. This place is great still
Owner response
Thank you for choosing to revisit, we are proud of our recipes that have stood the test of time and have done our best to retain our well sized portions and costs.
I wish I could give 6 stars.Every single thing was impeccable.Definitely top Italian restaurant in Austin.I truly felt like I was in Italy.The gorgeous atmosphere and building paired with the food and drinks was amazing alone but the incredible service made it even more special.Definitely worth going to!
Owner response
Grazie Mille! We appreciate this glowing review so much, truly.Happy to hear that you enjoyed everything about your visit, this is always what we aim to achieve!
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