Sheetz

Disappointed but also can’t say I’m surprised after the “customer service” I dealt with tonight.
My sister & I Placed an order online & when we picked it up we noticed that our orders were completely incorrect.
So we went back in to kindly say that there was a mistake.
Instead of letting us explain, the “manager” rudely interrupted us & cut us off several times before even letting us explain the situation & stated that they were out of the item we ordered.
(We were never informed of this or even asked about substituting it for random stuff) & we asked how we were able to order if they didn’t have the item when he/she responded with a very cocky “well I don’t control that” (interesting enough though, after we got home & checked it can’t be ordered :) the person never offered to help in any way or ask us if we wanted something different, would not get the sauce we were missing & told the other employee to get it because he/she “didn't order the food & it wasn’t their problem” & continued to made nasty remarks the entire way back through the kitchen Obviously being out of a menu item isn’t anyone’s fault, however the way we were treated over the situation was just ridiculous. My sister & I both have worked in customer service our entire lives and would absolutely NEVER treat anyone the way we were just treated.
I usually don’t even complain about things like this but this was just down right disgusting.
I don’t care how “busy” you were today or if you had a bad day, everyone else can still manage to do their jobs without treating customers so poorly so maybe this isn’t the job for you.
🤷🏽‍♀️ I didn’t catch names although I wish I did however, the man working up front was very pleasant & offered to help me with whatever I needed.

Owner response

Extremely disappointed in the lack of costumer service this place provided this evening.
Mine and my sisters orders were both wrong because they ran out of the item we had ordered.
We were not informed of this item not being available.
The “manager” was extremely rude and cut me off multiple times and walked away saying it wasn’t her responsibility to deal with.
She/He had the worker deal with it.
They never offered to try and fix it or refund us.

Owner response

Tried ordering a milkshake.
The supervisor told us the milkshake machine was broke and he didn’t even know how we could have possibly ordered one.
Did not hear a sorry or apology or anything other than blaming us for their mistake.
Customer service has really gone downhill…

Owner response