Shane's Rib Shack

Everything about our experience was good except one thing but it's a big thing to me.
PORTION SIZE! We are from McDonough and have been with Shane's literally from its inception.
We had dinner there this evening and I feel cheated.
The BBQ portion was literally 1/3 what is used to be.
It was this way the last time but I thought it might be a one off.
NOPE.
The portion size of the BBQ has shrunk and just like Chipotle did, the price did the opposite.
It costs more than several years ago and you get less.
Whoever made this decision should feel ashamed of themselves, but those type of people are not capable.
Not sure if I will ever go back unless I find this has been addressed.
I understand prices go up in this terrible politician caused economy, but the portion size decrease is robbery.
THIS WAS WHAT THEY SERVED BEFORE I ate one bite. **UPDATE** I received the response you see under this review apologizing and telling me to contact their customer service.
WELL I DID THAT OVER A WEEK OR SO AGO! I have hear nothing back from Shane's.
I suspect they say that so those reading the reviews think they are making things right but in fact they don't do a damn thing.
Just know this is how they treat their long term "valuable" customers.

Owner response

They some how manage to always mess up the loaded chicken buffalo fries normally by putting bbq sauce instead of buffalo.
This time they didn't add anything except chicken and fries.
Luckily the rest of the order was correct.

Owner response

Briana was the manager on duty she was super nice and extremely accommodating.
The food was horrible it looks as if the baked the chicken and poured sauce on it no smoked or grilled taste whatsoever.
The best part of the meal was the toast and sprite.
I do not recommend this establishment I didn’t think anyone could screw up barbecue but that’s no longer true.