Hamburger restaurant, American restaurant, Catering food and drink supplier, Caterer, Chicken restaurant, Dessert restaurant, Fast food restaurant, Lunch restaurant, Takeout restaurant, Sandwich shop
Food & drink
Vibe
Cheeseburger
Burger
French fries
By owner
Street View
Menu 1
Menu 2
Menu 3
Menu 4
Menu 5
Shake Shack could always their standard no matter in East Coast or West Coast or in Japan or in HK The price is bit expensive than eg in HK and that is reality… US fast food in US is expensive than many other countries Burgers 🍔 are excellent as expected Fries are just okay Beer 🍺 doesn’t surprise me too!
Food was as expected, however I walked up the counter and 3 separate girls working there watched me, made eye contact with me, then looked away and went back to literally just standing there/chatting.The one that ended up helping me couldn't be bothered enough to read the ticket and notice she hadn't given me a drink I ordered.Extremely overstaffed, probably to make up for the lack of care each employee has about doing their jobs.
Owner response
We're sorry to hear about your experience.Our team should always provide attentive and efficient service.We'd appreciate the opportunity to follow up on your visit.Please email us at share@shakeshack.com with a copy of your review and your order details.
I was extremely dissatisfied and disappointed on my 2nd visit which Shake Shack paid for since the 1st time I visited they skimped me.1st Timer, I tried the Avocado Bacon Burger and THIS is what I got, First two photos.The 2nd time I went I got what you see in photos #3 & #4.I say this with no doubt I will never return to a Shake Shack again.The store was not busy, so why rush to throw sandwich together sloppy?, they never texted me regarding my order when it was ready like they say they will do.The workers on Thayer st just don’t care.Take the avocado bacon burger OFF the menu!
Owner response
Your food should not disappoint you, Linda.We strive to offer a great meal to all of our guests.We can do better than what you've experienced, so we'd love to invite you back to the Shack.Could you email us your review at share@shakeshack.com so we can get in touch? Thank you again, The Shake Shack Team
Pizza restaurant
772 Hope St, Providence, RI 02906, United States