Hamburger restaurant, American restaurant, Fast food restaurant, Meal delivery, Takeout restaurant
First time visiting Shake shack and had high hopes.I wanted to order at the counter but the lady refused to take the order and just pointed to the auto order screens.I ordered the classic double burger and fries.The food was OK even though I felt the meat was a little raw for my taste.The atmosphere is nice where you can sit with a friend and have a nice talk
There are just probably better places to go.The digital ordering system leaves no space for human interaction.We ordered two burgers and one was dry dry dry.It's a good thing it had sauce on it.The burgers are also very thin.Fries are average crinkle cut ..nothing special.The milkshakes though....delicious!
Placed a order for 2 bacon Avocado burgers one single and one double. I get to my hotel room only to see that both burgers are doubles but only one has bacon and Avocado, it being my last night in Boston I'm kind of disappointed, if it was a complicated order I could understand but it's 2 ingredients come on
Owner response
Hi, I’m so sorry about the recent experience you had at the Shack.We work hard to make sure each order is correct, and it sounds like we really dropped the ball this time. We can do better than what you experienced, so we’d love to invite you back to the Shack.Could you email us a copy of your review and your receipt to share@shakeshack.com so we can follow up with you? Thank you again, The Shake Shack Team
Asian restaurant
53 Boston Wharf Rd, Boston, MA 02210, United States
Steak house
250 Northern Ave Suite 200, Boston, MA 02210, United States