Shake Shack Rice Village

Vibe- This is the shake shack in Rice Village and it’s a nice location.
There’s plenty of outdoor seating and a good amount of seating inside.
They have burgers, shakes (dairy free options), and wine. Customer service- Great! Food/drinks- I got the veggie shack (good but not amazing)without cheese and if I would’ve got the gluten free bun it would’ve been 100% vegan :) and an order of regular fries. Parking- I could’ve walked to one of the garages around the area and got some free parking but who wants to do that when there’s a lot right by the restaurant.
There are signs for you to pay to park in the lot so I probably won’t dine in this location often for that reason.

You have to pay to park here.
You have to order yourself on a screen and it asks you for a tip? Who exactly am I tipping? How do I guess the level of service? They call my name I have to go pick it up, I have to go get my own napkins and ketchup, I have to get up to ask for a refill, I have to bus my little tray and throw my stuff away.
I should be the one getting the tip and discount.

Owner response

After having several friends say some rendition of "WHAT!? YOU HAVE NEVER HAD SHAKE SHACK!?!?" I figured it is about time, so my girlfriend and I decided to grab it on our way home tonight. We ordered through the mobile app and I went in to pick it up.
It wasn't overly busy but the inside looked pretty futuristic but still inviting.
There was one person in front of me at the register but after the waitress finished ringing them up she made eye contact with me and walked away.
I stood there alone in front of the register smiling as several staff members walked past the register, made eye contact and smiled back, and then continued walking.
Some joked around with each other and one pulled out her phone and made a call.
Finally, after ten minutes of staring at my order just out of reach behind the counter, I said "Excuse me! I'm here to pick up", and a waitress came over and helped me.
Some other people mentioned the service here is bad but to be honest this was pretty annoying. The food itself was just okay.
We got a shack burger, an avocado bacon burger with fries, and a cookies and cream milkshake.
The burgers were not the best.
To give you an idea, I would say they are better than McDonald's but not better than Whataburger.
The fries were pretty good, I feel like you don't see crinkle-cut fries at most restaurants and it was nice to change it up.
The cookies and cream shake was not very good.
I wasn't a fan of the taste of it as well as how big the actual Oreo chunks were as they would sometimes be so big they clogged the straw, but some people may like this as I get it is a personal preference. Although the price point is not unreasonable, I feel like your money can take you a lot further at a local burger spot and unfortunately, I just don't really get the hype about Shake Shack.

Owner response