Ruzana

Name: Ruzana
Address: 486 85th St, Brooklyn, New York, 11209, US
Telephone: (347) 662-6208
Rating: 4.30

Middle Eastern restaurant

Location: 486 85th St, Brooklyn, NY 11209, United States
Phone: (347) 662-6208

Opening hours

Sunday: 10 am-12 am
Monday: 10 am-12 am
Tuesday: 10 am-12 am
Wednesday: 10 am-12 am
Thursday: 10 am-12 am
Friday: 10 am-12 am
Saturday: 10 am-12 am

Food & drink

Vibe

Shawarma

Kebab

Wrap

Falafel

Hummus

Mansaf

By owner

Street View

Menus and Prices

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Reviews

Amaaaazing, delicious food, and wonderful service!!🤩🤩 we ordered the lamb kebab platter, Arabic meat shawarma platter, baba ganoush, grape leaves! So fresh, flavorful, and delicious!!🤤 LOVED the white sauce it came with! The service was great—they were all so sweet and kind! Can’t wait to come back!! Thank you so much! ⭐️⭐️⭐️⭐️⭐️!!!

Owner response

Thank you, Grace, for your enthusiastic 5-star review! We're thrilled to hear that you had an amazing dining experience at Ruzana Middle Eastern Restaurant.
Your compliments about our delicious food, including the lamb kebab platter, Arabic meat shawarma platter, baba ganoush, grape leaves, and the white sauce are truly appreciated. We're delighted that you found our service to be wonderful and our team to be sweet and kind.
Your kind words motivate us to continue delivering exceptional service and flavorful dishes. Thank you for your support and for sharing your fantastic experience.
We can't wait to welcome you back to Ruzana Middle Eastern Restaurant for another delightful meal! ⭐️⭐️⭐️⭐️⭐️

Ruzana is a hidden gem in Bay Ridge.
I was floored by the quality and taste of the labneh, cheese sambousek and the mansaf.
All were balanced in flavor and the lamb in the mansaf was truly cooked to perfection.
The atmosphere is cozy and family-friendly as are the restaurant staff.
I highly recommend Ruzana.

Owner response

Thank you, Roxanne, for your glowing 5-star review! We're thrilled to hear that you consider Ruzana a hidden gem in Bay Ridge and that you were impressed with the quality and taste of our labneh, cheese sambousek, and mansaf. We take pride in preparing dishes with balanced flavors and perfectly cooked ingredients, and it's wonderful to know that you enjoyed them.
We're also pleased that you found our atmosphere cozy and family-friendly, and our staff welcoming. Your recommendation means a lot to us, and we can't thank you enough for your support.
We look forward to serving you again and providing you with more delicious and exceptional meals at Ruzana!

I would give ZERO stars if I could.
The lady at the register was not only rude but disrespectful… talking on the phone as my husband and I were trying to place an order and asking her questions on what consisted in the meals.
We sat down and weren’t offered any drinks not even a cup of tea while other patrons were offered tea for take out orders (I’m sure it was because we didn’t look like they’re demographic).
She also STOLE a 15% tip after my husband put down that there would be a $0.00 tip and drew a line through it on the receipt.
She nor the establishment deserved a tip after the bland food and poor customer service.
She did most of nothing to even WORK for a tip.
The shawarma was terrible and had ZERO taste.
I DO NOT recommend going here unless you’re anything race but black.
Astaghfirullah

Owner response

Dear Kokoa, We're truly sorry to hear about your recent experience at our restaurant.
We deeply apologize for any disrespectful or discourteous behavior you encountered during your visit.
Please know that such conduct is not representative of our establishment's values. The Lady you are referring to does not work with us anymore.
Nevertheless, we apologize for any disrespectful behavior you encountered.
Also, sister, we are MUSLIMS.
WE DO NOT DIFFERENTIATE BETWEEN ANY RACE (ASTAGHFURULLAH).
Last please call us at 347 662 6208 and ask for Mohamad as we would like to offer you a refund and a free meal for you and your husband.