Rusconi Bar & Kitchen

The food here was amazing.
We went on a Tuesday in which their special was Tacos.
Our server, Tia, was nothing short of amazing, she mixed up some drinks for us and had such a positive vibe.
It seemed like the food took a little longer than expected but honestly I didn’t complain.
It was well worth it as it was cooked to perfection.

Owner response

I have to admit, when we first walked into this pizza place, we were a bit taken aback.
It wasn't quite what we expected based on the descriptions we'd read online.
However, I must offer my sincerest apologies for our initial reaction because what followed was truly surprising and delightful. Despite the mismatch between our expectations and the reality of the restaurant, the pizza we ordered was great! We ordered the margherita pizza and it took a bit longer to come out than expected but it was delicious! What truly impressed us, though, was the exceptional customer service.
Not only did the staff handle our initial reaction with grace and professionalism, but they went above and beyond to ensure our satisfaction.
When we mentioned that we were craving a specific type of soda that they didn't have, they actually volunteered to run out and grab it for us from a nearby store.
That level of attentiveness and willingness to please truly made our experience memorable. So, to the staff at Rusconi's, I offer my heartfelt thanks for turning what could have been a disappointing dining experience into a delightful surprise.
Your dedication to customer satisfaction is truly commendable!

To give this place 1 star is being generous.
Being someone who is used to being ignored at restaurants, this place took it to another level.
We ordered our food and enjoyed our lukewarm beer for about 30 minutes until the waitress came out and asked us again what we ordered.
She then apologized and said they gave our order to a delivery, and she would offer us an appetizer.
We ordered another lukewarm beer and anxiously waited for our appetizer.
Another 30 more minutes passed.
What few people that were at the restaurant that arrived after us were all starting to get their food.
Some people we knew showed up, and we told them to go elsewhere.
The appetizer finally arrived, and the waitress assured us our pizza was in the oven.
About 40 more minutes passed.
One of the lone kitchen staff brought out someone else’s order and saw us.
She asked if we had ordered anything.
We said yes… twice! About an hour and half ago.
She said they were out of pizza dough.
Evidently our pizzas were not yet in the oven.
1 hour and 40 minutes after we arrived.
We paid for our beers and left.
Avoid this place if you want to eat.