Round Table Pizza

UPDATE TO POST: The company did reach out to me but when I emailed a reply to them it was crickets and I still have not heard back from them.
I will be reporting them to the Better Business Bureau. Original post. When we called to ask where our pizza was after it was 30 minutes late, we were given the run around and then transferred to another employee, who tried to figure out where our order was.
She then told us that it is going out with the delivery driver then.
The order ended up being an hour late.
We ordered two pizzas and bread twist.
One of the pizzas we ordered had pineapple, olives and bacon, the other pizza was a Maui Zowie.
We got a combination pizza and a slice from our Maui Zowie was gone!! I get being busy and have no issues with it being late but the fact that we had issues with the pizza!! This is the second time with this Round Table messing up our order.
For the price we pay now for 2 pizzas and getting service like this is absolute inexcusable.

Owner response

the atmosphere is very nice.
I love the open space concept.
the cashier was really friendly, as well the food was great.
However the person who brought out out order was not friendly, wouldn't even say one word to us.
we had to keep asking for something really simple for the salad bar.
the nice cashier helped us.
I wish I could give 5 stars but for now 4 stars.
Also you need a cash tip jar

Owner response

We mistakenly ordered online at this location (didn't know it was open).
When I got there I was surprised how nice it was inside, very clean and modern. It's got plenty of TVs, an arcade and a party room you expect at a RT. Outside of that it was a bit of a mess.
The order was very delayed and then wrong.
They rectified it but I was there for 45 mins waiting for our food. The pizza was definitely sub par for Round Tables I've had throughout my life.
The crust seemed abnormal and the pizza wasn't as good as the Montecito location. My recommendation is to give it a few months before going to this new location.

Owner response