Round Table Pizza

Placed a pick up order.
When I arrived at the promised time it was not ready and did not appear to be even started yet.
So I waited an additional amount of time.
I asked for a side of ranch and pizza sauce at checkout, I was told I’d be charged extra.
I asked that due to the wait and the pizza not being ready on time if they would be able to just provide that (teeny little cup for almost a dollar) and they said no.
Atmosphere is very meh and the staff don’t appear to be very happy working there.
The pizza is good but customer service and atmosphere are very average.

Owner response

I would give a 5 star review tonight.
They did a great job in house.
Took good care of us.
Might be the best pie I've had from a round table in 36 years.
The only thing I dislike about my experience is that ownership or management or both have taken the tip line off the receipt.
Times are tough right now.
We don't have a lot and we know those serving us don't have a lot either.
That's why we need to stick together.
Most people in the service industry live off tips.
Barely.
To take that away right now without a substantial increase in pay seems cruel.
Business owners have it tough I know that but taking the tip line away and not having a system in place to support that is not okay.
The tip line hurts no one.
It's up to the customer to decide if they will use it.
It's my money and I'll damn well pay it forward every chance I get.
Probably why I'm still poor but if we aren't all collectively trying then we are all collectively failing.
Do better.
For the record we had some cash and we were able to tip but knowing that management or ownership or both aren't advocating for their employees left a bad taste in our mouth.
Put the tip line back on the receipt.
Whoever does it and takes credit for it will get that team's respect and gratitude. I will change my review to five stars if management does what's right.

Owner response

I got a pizza for pick up.
Drove home and ate into it and it was super doughy on the bottom like it wasn't even cooked enough.
I called them up right away.
And they said I would have to bring it back to get a refund and if I ate any part of it I wouldn't be able to get a refund....
like really!!? How do I know if it's under cooked if I don't try it frist.
I hate this place.
There manager was no help.
And I won't ever be back here again.
I love round table.
But when you have a horrible experience like this it makes you want to never come back.
I will remember this next time I think about ordering any take out.

Owner response