Red Lobster

First before my complaint I had a great experience with the front desk lady because she saw my kids were interested in the lobsters so she pulled one out to let my 2 kids pet it.
That was a big family friendly plus for me so thank you for that. So I forgot my wallet and had asked the front desk lady if they accepted Apple Pay.
She told me yes.
If they hadn’t of course I would’ve went elsewhere.
I ordered the all you can eat shrimp and my side dish never came out until everyone had finished their meals & my second round of shrimp was so late I had just asked if I can make it to go. As we get up to pay with Apple Pay we’re told that they do not accept Apple Pay by someone who had replaced the previous lady.
The manger gets called and I explain the situation.
He asks how far away we live & I tell him about 15 minutes.
He asks for ‘collateral’ and asks if I can go home to retrieve my wallet.
Given I had no choice me & my family left to go get the wallet. I come back and pay my bill in full and he walks away and says “sorry for the confusion” and gives my wife her phone back.
Now I’ve been a retail manager before and if my guy screws up I compensate the customer.
I didn’t have to bring my family there but I did because I was assured they’d accept my Apple Pay payment.
Wouldve saved me having to travel across town to come back.
Poor effort and poor lack of customer service.
I also gladly accept some blame for forgetting my wallet but didn’t plan on stopping by and every place (but here clearly) takes Apple Pay.
Hesitant to return.

Owner response

We decided to go to red lobster after my son‘s graduation.
There was about 15 of us.
They accommodated us without any problems and showed amazing service throughout the entire meal.
They greeted us checked on us throughout the entire meal.
They got all our food right.
Multiple people came by to congratulate the graduates, and they even gave them free ice cream and sing them a graduation song.
They made our celebration a memorable one 🥰 The food was absolutely amazing!!!!!! Holly was our waitress and I’m so happy she was because she got the orders perfect, made sure we wanted for nothing and she was super friendly.
Splitting the check was also super easy and convenient.
Dinner 🍽️ was Amazing 🫶👏

Owner response

Ordered red lobster and it’s not the same as it used to be.
For about $20 for the 2 shrimp your way combo and this is what you get portioned size, it’s a little disappointing and underwhelming.
The biscuits were tasty but super dry.

Owner response