Randy Montalbano's Seafood & Catering

Recently I ordered a one order and half of fried oysters.
Since the order wasn’t prepared as instructed (soft), I was offered a replacement. When I ordered the replacement order I specifically, emphasize how the oysters shall be prepared.
Guess what? Again, they were hard Due to dental work my food have to be soft or I can’t consume it.
On this call, I asked for Randy twice but I could only speak to a female.
She argued the cook said he cooked them soft.
My daughter ordered her oysters soft when she went to pick up my call in order.
The female insisted both orders were cooked soft at the same time 1st untruth- I ordered ahead of time, my daughter order after she got there.
NO WAY they were prepared at the same time. I OFFERED TO SENT PICTURES OF MY ORDER OF HARD OYSTERS AND MY PICTURES OF MY DAUGHTER ‘s ORDER OF SOFT OYSTERS.
She didn’t allow me to sent the evidence. I didn’t want any replacement free food I wanted my money back.
I couldn’t eat the food.
I don’t drive, so I couldn’t bring them back and travel the lengthy distance.
My daughter had to go to work.
It’s not right to constantly go back to get another wrong order. My biggest complaint is they do not follow orders on preparing your food, then lie when it comes out wrong. Randy I’m disappointed the way you handled this situation.
You normally do right by your customers.
Your cook 💯 lied and cooked my food improperly.
IT’S ABOUT PRINCIPALS. Only wrote this because the cook should have owned up to his mistakes and Randy you shouldn’t stand by this lie. PICTURES BELOW SHOWING THE DIFFERENCE IN PREPARATION. YOU JUDGE.
THANKS

Owner response

I got catfish box which had numerous nice size filets, French fries, potatoe salad, and 2 hushpuppies.
Fish was cooked to perfection.
Potatoe salad was good, as were the quiet dogs.
15.00.
Employees were friendly.
Handicapped parking and entrance.

Owner response

For the 7th year in a row, the company that I work for chose Randy Montalbano’s for our annual crawfish boil.
Each and every year we are happy that we made that decision.
The crawfish are the biggest select size available, boiled to perfection at our site, and their staff is always professional and top notch.
They do a fantastic job and we can depend on them.
☺️🙌🏻