Fast food restaurant, American restaurant, Chicken restaurant, Hamburger restaurant, Sandwich shop
It was an empty building when we pulled into the drive thru.The order speaker was projecting a computerized woman’s voice that asked what we would like to order.This was the interesting fact that we asked about once we pulled up to the window counter.Despite not having spoken to us (the establishment’s only current and present potential customers), she snapped back a patronizing response and curtly shoved our food through the window.It was as well pulled to the curb that we realized she had also failed to provide us with straws for our three drinks.So we backed up into the drive thru lol
Owner response
This should never be the impression we leave, Mae.You should always get professional service at Rally's.We would like to look into this and improve.Can you reach out to us at https://rallys.com/contact when you have a moment? Thank you.
I used to love Rally’s but the last 3 times I have ordered food from this place I’m ALWAYS missing fries! I order for 4 people and every time I’m always having to drive back to get 2 or more missing fries or I’m having to pull to the side to check out the 1 bag that they over stuff to make sure all my food is inside (always fries or sauce missing) then they will get an attitude when you kindly ask for the fries and sauce that you missing! When I’m spending $35-$45 for food and order ahead on the app you think they would take the time to make sure everything on the order is inside the one bag you shove everything into.
Owner response
This should never be the impression we leave, Nicole.Your order should always be correctly fulfilled and served with a smile.Can you reach out to us at https://rallys.com/contact? We'd like to help out and look into this.
Wayyyyy better than the Rally's that used to be in my old town.They're friendly and prompt (which isn't a big deal bc I'm patient and I understand the space in there is limited, plus I'd rather wait for fresh food).The only thing I'd say is do a few more squeezes of those condiments.The burgers are dry sometimes and with no mustard, ketchup, or mayo to give it that razzle dazzle, it's just bland.
Owner response
Serving high-quality food with great service is what we're all about, Benni! We'll make sure your order is on point next time.We appreciate the feedback and hope you visit us again soon.
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