Fast food restaurant, American restaurant, Chicken restaurant, Southern restaurant (US)
Food & drink
Vibe
Comfort food
Chicken fingers
Cola
French fries
By owner
Street View
Menu 1
Menu 2
Menu 3
Menu 4
Menu 5
Food is always good I always go and never get my order wrong but today idk man.I ordered a box combo with an extra sauce and no coleslaw and when I get home to open the box I have no fries and I have a coleslaw and I bought the BOX COMBO.I wouldn't have bought the box combo if I didn't want the fries cause that's a waste of my money.I'm kinda mad cause that my money and she got it all wrong.But probably won't go for a good long while.
Owner response
Thanks for reaching out to us.This is not the experience we want for our Customers.We want the chance to make it better, so please call us at 1-833-HICANES or contact us at www.hicanessocial.com to give us more info.
The chicken here was absolutely amazing and you could tell it seemed to be a fan favorite in town.The only thing that needed improvement was customer service and machine maintenance.I waited at the counter for quite some time to see if I could get a to go box, Two people seen me and walked right by without saying a thing.The ice machine was also broken and ice was being served at counter which took time away from customers trying to order.Overall, I would eat here again.
Owner response
We’re sorry to hear that we weren’t able to provide you with the best experience possible.We hope you’ll give us another opportunity to provide a great experience!
What’s the point in offering curbside if no one brings it out? I arrived and marked I was here, then was waiting for over 20 minutes so I finally decide to just go inside which I didn’t want to do since I had kids in my car.When I go in I just see my food sitting on the table waiting to be taken out and it had obviously been sitting a while because it was extremely cold and one of my sodas were watered down
Owner response
We are so sorry to hear this.Please call us at 1-833-HICANES or contact us at www.hicanessocial.com.We want to address what occurred and work to get better!
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