Raices del Valle Restaurant

The restaurant has good presentation and organization but the waitress’s can be very rude.
They want you by obligation to spend more money.
They don’t even try to sell to you by giving you good service they just want you to spend more with their terrible Hispanic “mom” attitude.
The stupidest thing I ever seen a restaurant beg for a minimum amount of $ for you to order to make one order.
So if you are there for a soda and you have a full stomach prepare yourself to buy a whole meal even if you just finish eating Something.
These people are too thirsty for money and they’ll even try to make you feel bad for not spending so much.

Owner response

Do not order delivery from here!!!! Over 2hrs to get your food and when you call to find out about your food the don’t pick up! I love the food here but Is clear that this place is poorly managed.

Owner response

I always order from here, I usually NEVER have a problem unless their sweet plantains are old and sometimes the food can seem old.
Last night I ordered at 7:50pm, waited all hours of the night until it was their closing time and my food NEVER ARRIVED.
I also called TWICE in between the time that I originally ordered to their closing time to ask when is my food coming? They told me it was busy so I said cool, no problem… I call in the morning to inquire about this (and also because I paid with card and I want my money back) and the lady on the phone tells me to call after 3pm because she wasn’t working at that time.
So I call after 3pm, now the lady who answers the phone is extremely rude, telling me that “it’s strange” that I’m claiming I never received my food, basically insinuating that I am LYING.
Which is crazy to me because I don’t care about the food anymore, it’s the next day, I just want my $40 back on my card.
And they want to act like they have no idea what’s going on and they can’t help me.
This was it for me, won’t be ordering here no more.
We had a good run through 🤷‍♀️

Owner response