QDOBA Mexican Eats

Name: QDOBA Mexican Eats
Address: 2335 Richmond Ave, Staten Island, New York, 10314, US
Telephone: (718) 494-3408
Price range: $
Rating: 3.90

Mexican restaurant, Bar & grill, Brunch restaurant, Caterer, Delivery service, Fast food restaurant, Restaurant, Tex-Mex restaurant

Location: 2335 Richmond Ave, Staten Island, NY 10314, United States
Located in: Heartland Village Shopping Center
Phone: (718) 494-3408
Price: $

Opening hours

Sunday: 10:30 am-10 pm
Monday: 10:30 am-10 pm
Tuesday: 10:30 am-10 pm
Wednesday: 10:30 am-10 pm
Thursday: 10:30 am-10 pm
Friday: 10:30 am-10 pm
Saturday: 10:30 am-10 pm

Food & drink

Vibe

Burrito

Salad

By owner

Street View

Menus and Prices

Add Your Review

Reviews

The service at this location has been declining for some time.
Just when I thought it can’t get worst, it does.
I stopped by to pick up dinner, greeted the man behind the counter and he just stood there without saying a word.
I proceeded to place my order and he scoops what I asked continuing not to say a word.
The woman next to him loudly complains more guests were entering the restaurant because they see other people inside.
Complaining about having to do more work.
She continues to complain they need to begin preparations to close the restaurant because she needs to leave at 10:30pm.
I was there at 8pm.
Aside from the bad attitude, the food was mediocre at best.
I ordered a bowl and the rice was dry and rice.
It was flavorless despite all the salsas I added.
This was the last straw and I will not be visiting again.

Owner response

Hi Winnie, we're sorry to hear your experience wasn't up to our standards.
You should always be able to count on us for great service and delicious foods and it sounds like we missed the mark.
We'll follow up with the store team and make sure we live up to this standard.
We have an "All-Good Guarantee", meaning that if you don't like what you ordered, bring it back up to the line and we'll remake your item, on us.
In the meantime, we'd love to make this right.
Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1392883130.
Thank you for bringing this to our attention.

I guess the best thing I can say about this place is that the staff tries hard and is courteous.
The food isn't great, and it's always not quite as clean as it should be.
But for an inexpensive meal in a pinch, it's OK.

Owner response

Hi Joshua, thank you for visiting us! We're so sorry to hear that the dining area wasn't up to our standards.
You should always expect the most delicious food and a spotless clean restaurant whenever you stop in.
We will circle back with the local manager and make sure this is fixed moving forward.
In the meantime, we'd love to make this right.
Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1390461824.
Thanks, we hope to see you again soon.

I enjoy the food from this place but however I paid almost $40 for two bowls with the sauce on the side I usually pay around $25 but this time I was charged more than $10 just cause I got sauce on the side that's outrageous when I asked they say we charge didn't charge you much very very upsetting 😑😑 and the steak was burned 😑😑

Owner response

We hate hearing we let down a fan, King.
We strive to provide delicious meals at a great value, so we'll pass this feedback to the management and look into this.
Did you know that guac and queso are not extra and are available for free on all entrees?! To get even more out of your QDOBA experience, you can check out our rewards: https://www.QDOBA.com/rewards.
In the meantime, we'd love to make this right.
Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1331211528.
We hope to see you again soon.