Pret A Manger

Experience: There was a line of two people ahead of me which went really quickly. When I got to the front, I asked if the teas were just a tea bag and water, not lattes, and she said yes, so I ordered a coffee.
I paid and she handed me a cup.
I turned around and there was a coffee station where you pour your own coffee into your cup and add your cream/milk, and put on your lid. Drink: I my light brewed coffee around 3pm. The coffee was a warm.
Now, I don't actually want to scale myself, so warm is fine, but not this kinda warm.
This is like just over room temp.
When I added cream, it was room temp. The flavor was okay, but I question how often they fill up the coffee. I blame myself for not saying anything at the time, but there was a long line of people after me and I was in a rush to get to class, so I took my warmish coffee and left. The staff: Seemed unhappy to be there.
The girl behind the counter seemed annoyed at my question about tea. The cost: I think the cup of coffee was about $3.45 or so.
This seems a bit much when you can get a fresh cup from another place on campus.
I'm not sure why the drip coffee is more expensive here.
Some other items- like some of the sandwiches seemed more reasonable.

Owner response

The staff in this place has always been cold.
It was fine to me as nothing went wrong.
But today, when I used my credit card to pay, the staff did not see the card on my hand and kept asking which payment I chose.
The environment is noisy.
I intepreted as I stood in front of the wrong credit card machine as this place had several (the fact that I, who is at the same position every time, kept being ordered by staff to use different card machines are also ridiculous; one machine for one position; why it isn't the rule here?).
So, I kept switching places and felt confused as I never saw a payment on the credit card machine.
This was a problem that could be solved until the staff questioned me, suggesting I was the one at fault.
I should really just leave as I am so pissed that I feel full.
I will never go back to this place during my time at Uchicago.
I always keep my word.

Owner response

If you’re in a rush, I recommend this place for lunch.
It’s a great restaurant to take your quick break, and you can enjoy a nice view from your table.