Sandwich shop, Beverage distributor, Caterer, Deli, Fast food restaurant, Lunch restaurant, Restaurant supply store
Food & drink
Vibe
Sandwich
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My wife and I have absolutely loved this place from the first time we went here but lately it has taken a dive.My wife brought sandwiches home for dinner the other night.I had ordered the Mama's Meatball and couldn't finish eating it because there was absolutely no marinara sauce on it.Today we ate lunch ordering two Wrecks to eat there, as well as a Pizza Melt and Mama's Meatball to take home.On both Wrecks the paper covering was still on the slices of ham.When I ordered the meatball I specifically asked to make sure they put marinara on it.Unfortunately, I just opened it up to heat in the oven and found vurtually no marinara sauce on it.Attached are photos of the meatball sandwich.I think we will be taking a break from eating Potbelly sandwiches.
Owner response
Hi Tim, We’re so sorry that your experience did not match your expectations.Please help us to improve by providing more information on your experience.We can be reached at customerservice@potbelly.com.
Holy Cow I absolutely love this shop.The subs are amazing.The staff are as friendly as it gets.Shout out to Henry for always making my dining experience great.If you have not tried this place then you are missing out.Give it a try.Ask for Henry.He will take care of you.Just sayin!
Owner response
Hi Steven, Thank you so much for the positive rating and for taking the time to post.We truly appreciate our customers and work hard to earn positive feedback from great folks like you! Peace, Love & Potbelly,
I am so glad we stopped by to try this sandwich shop out! First off the outdoor patio is huge and can seat like 60 people! The indoors is really nice too.I was greeted by a friendly person named Henry! He was able to explain the menu and offer some of the favorites.Although he had a mask on, we knew he was smiling and loved where he worked.After ordering we grabbed a seat and food was made quickly and brought to us.You can see the food being prepared so you know it's fresh.The sandwiches were amazing and the chicken pot pie soup is so good!! I really liked the salad as well, perfect for Spring! As they say you save the best for last and the cookies are amazing!!! They are large and in charge of my taste buds! I would stop by and get a cookie for sure! Thanks Henry for the great experience and suggestions.We will be back!
Owner response
We love making a great first impression! There's nothing quite like that very first bite of Potbelly.Thanks for recognizing our excellent team, Dacia! See you again soon! Peace, Love & Potbelly
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