Pollo Tropical
Chicken restaurant, Cuban restaurant
Contact Info
- Location: 1652 NE Pine Island Rd, Cape Coral, FL 33909
- Phone: (239) 772-1644
- Price range: $
Opening hours
- Monday: 10:30 am-11 pm
- Tuesday: 10:30 am-11 pm
- Wednesday: 10:30 am-11 pm
- Thursday: 10:30 am-11 pm
- Friday: 10:30 am-11 pm
- Saturday: 10:30 am-11 pm
- Sunday: 10:30 am-11 pm
Other Business Hours
Delivery
- Monday: 10:30 am-10:30 pm
- Tuesday: 10:30 am-10:30 pm
- Wednesday: 10:30 am-10:30 pm
- Thursday: 10:30 am-10:30 pm
- Friday: 10:30 am-10:30 pm
- Saturday: 10:30 am-10:30 pm
- Sunday: 10:30 am-10:30 pm
Services
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible seating
- Wheelchair-accessible toilet
- Kerbside pickup
- No-contact delivery
- Delivery
- Drive-through
- Takeaway
- Dine-in
- Fast service
- Lunch
- Dinner
- Solo dining
- Cocktails
- Comfort food
- Healthy options
- Quick bite
- Small plates
- Vegetarian options
- Wine
- Brunch
- Lunch
- Dinner
- Catering
- Dessert
- Toilets
- Wi-Fi
- Free Wi-Fi
- Casual
- Trendy
- Family friendly
- Groups
- Tourists
- University students
- Accepts reservations
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
- Good for kids
- High chairs
- Kids' menu
- Free of charge street parking
- Free parking lot
- Plenty of parking
Food & drink
Vibe
Fried chicken
Chicken
Barbecue chicken
By owner
Street View
Menus and Prices
Menu 1
Menu 2
Menu 3
Menu 4
Menu 5
Add Your Review
Reviews
Thankfully I’ve never had an issue with the food itself, except on the few occasions something was missing.It’s very affordable and pretty consistent.But their BIGGEST issue is how they handle their app orders.They really need shelving for us to walk up and grab our own orders without going to the counter.I have stood at the counter, always ignored by the staff until I have to interject and “bother” them by asking for my order.I’ve also tried waiting in line as if I’m ordering just to ask or else it can take longer to stand at the pick-up side of the counter.I have watched others struggle with this, and even discussed with other customers who all agree it’s their biggest and most awkward strife.If they could fix how they handle said app orders, I would give them 5 stars.We order through the app out of convenience — let’s keep it convenient by allowing us to run in and run back out!
First time trying Pollo Tropical and it exceeded our expectations.Food and service was very fast
Owner response
Hi Mikaela Meyer, we’re thrilled to get this kind of feedback.Thank you for taking the time to review us.Have a wonderful day!
Food quality so bad their fries tested like wood !! I can’t tell how old it was probably from the day before asked for sauces and they shorted me the …
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