Poke bar, Asian fusion restaurant, Seafood restaurant
I ordered a large poke bowl through door dash.Once I received it, I opened it and realized my salmon and cucumber were GRAY.It looked completely expired.I contacted the store, and the person there said it was his first day there and the cucumber WAS “most likely” expired as they cut it several days ago.I was shocked.How is that an excuse? Where’s quality control? How do you scoop it into a customers plate KNOWING it looks absolutely expired? His only solution was “to come to the store and get another plate”… OF WHAT? EXPIRED FOOD?! Sir, please… I asked for a manager and he said “there’s never a manager here”.Please don’t eat here.
Owner response
Thank you for your feedback.We're genuinely sorry to hear about your experience and want to assure you that the quality of our ingredients, including salmon, is something we take very seriously.The concerns you've raised, particularly regarding our staff's response and the freshness of our ingredients, are being addressed to prevent a recurrence.We would love the opportunity to make this right for you, so please contact us directly at info@pokemeusa.com to discuss how we can ensure your next experience with us reflects the high standards we aim for.
Nice interior and good food, and even when I chose the small bowl size, it still felt fairly filling.It has a "B" inspection rating if you consider that, though the food seemed perfectly fine at least for my order.
Owner response
Hello Lawrence, Thank you for your feedback! Just to clarify, the recent letter grade issue wasn't food-related; it was related to an A/C concern during the inspection.Rest assured, our usual 'A' rating will be back to normal in the coming weeks.We appreciate your understanding.
I found their food organization a bit confusing… shrimp/octopus were on the sides not the protein section ($3 additional if you wanted those options).As it is I found the price ($17.07 2 proteins bowl no drink) vs.amount you get to be on the expensive side for the quality you get.I noticed the containers in the older pictures looked bigger and the quality appears to be better.The bathroom were super dirty to be a restaurant.The floors looked like they could you a cleaning.I was told there is street parking, or park behind or at Walgreens (about an5 mins walk).Do not park in parking structure next door, they charge $3.50 every 12 minutes.
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