Pizza Hut

Ordered a super supreme...
lmfao this is what I got.
They also have the large at 12.00 any and charge 21.00.
Do automatically collect their delivery fee.
They sent it to the wrong room cause the person got the room number wrong on the phone also forgot the pepperseeds.
🤷‍♀️ won't ever again

Owner response

placed an online order for pick up for a large hot honey pepperoni pizza with extra sauce and a side of cheese bread.
When I got home my pizza was room temperature at best which is strange because I watched them take it out of the oven.
Asked for extra sauce on the pizza and there was hardly any on it at all.
Not to mention the crust tasted like plastic.
The cheese bread was decent but I’m overall unimpressed and underwhelmed with the pizza at this location.
Will not return.

Would give a zero if I could.
They delivered the wrong food (it had my name on the ticket).
They put me on hold for 20 minutes when trying to fix it.
I had to drive up to the store (was still on hold the whole drive) to get a refund.
The person working the counter told me I should learn to cook if I didn't like having to wait "because they were busy and couldn't talk on the phone right now".
They refunded my order, but tried to keep the delivery tip. When my refund was completed, they brought up the order for someone with a take-out and he immediately realized his order was wrong, too as he didn't order 3 items like they had given him. This store is a complete joke.
I give them a new shot every ~6 months, and they manage to mess up almost every time.
Management is non-existent, customer service is awful, and it's a shame that Pizza Hut allows this franchise to be run so poorly.

Owner response