Five Guys

The burgers at this particular Five Guys location are not bad, though I had better in other locations.
The strawberry shake I ordered was badly made, probably too quickly.
As a result, it had big chunks of strawberry floating on the bottom of the cup.
You could barely suck them through your straw.
If you like chunky-moothies, you are going to love this place.
The fries were soggy. The service lacks in fundamentals.
Although seemingly friendly, it turned out not so friendly at the end.
When I ordered my burgers, no one asked what toppings I wanted (they ask at other locations).
I presumed they would put all of them in--but no.
I received dry hamburgers with no toppings.
Is there anyone who likes burgers like that? Hey, Five Guys, you need to train your employees better. Finally, the atmosphere or vibe was alternative-urban-inner city. I do not recommend this location.

So apparently you can’t order at the counter? Wish they had that clearly posted in their website - no counter service.
Only DoorDash and the like allowed.
Suppose you have to be willing to pay delivery fees.
Won’t be returning.

Placed an online order, got home to find that one of my burgers was not fully cooked.
I called the store to speak with a manager (Tim) and I was told that he was with a customer, could I please hold.
After being on hold for about five minutes and listening to some less than appropriate music and the Cavaliers game, Tim comes to the phone, I explain that my burger was under cooked and I give my order number, name, and order details.
Tim goes on to tell me that he was on “QC” and made sure that all of the burgers were done, so my burger was done.
I explain that I am a customer not satisfied with my order and ask how can he help me resolve my issue? Tim tells me that I can call in the morning and speak with “Jess” the GM.
I guess Five Guys does not believe in 5-star customer service.