Pizza Hut

Put in an order for 1 single pizza in the app for contactless curbside pickup.
Followed instructions and called the store when I arrived and got sent to a generic call center who then redirected me to the location itself when I said I was picking up an order.
The phone to the store rang for about 2 minutes and I tried calling back only to have the same thing happen. Decided to go inside at the time of pickup since we were unable to get in contact with the store.
They said our pizza was just now going in the oven and it would be another 15-20 minutes.
They said they would bring the order right out when it was ready. After waiting 20 minutes we decided to go inside once again to pickup our order.
The order was sitting in the warmer for who knows how long before we went back inside.
We noticed the employee who told us he was going to bring the order out leave the store 10 minutes prior to us returning. Pizza was still warm from being in the oven but was very greasy and fell apart easily. The phone was going off the entire time we were inside...
Why have phones in the first place??

Pizza was good just half of bbq pizza was crust. 2/2018 ordered 2 med pizzas, 2 chicken Alfredo, and wings.
Ready in 15 min.
Great taste.
Will say some of the alfrado got dried around the edge but only a few pieces, but won't stop me from reordering. Ordered large 2 topping extra pepperoni tosted asiago crust, and chocolate chip cookie.
Pizza was perfect and cookie hit the spot!!!!

Owner response

Food tasted great.
I ordered online and wasn’t able to add the buffalo and lemon pepper together so when I made it in the store I asked if they could give me the lemon pepper seasoning to add it myself, and it was no problem, the pizza was stuffed crossed the 1 topping deal for $12.
Sergio was so fast I was amazed! Great service