Pizza Hut

I spent over $20 on a pizza that was completely burnt around the edges and missing the toppings I ordered.
The drive there was a hassle with all the traffic, and my pizza was taped up, so I decided not to open it until I got home. Additionally, their website states that their huge cookie is supposed to be cut into 8 slices, but when I opened it, all I found was a plastic knife to cut it myself.
While that part didn’t upset me as much, the fact that I paid over $20 for a burnt pizza with missing toppings did. If they were out of the toppings I ordered, a simple call would have been appreciated—they had my phone number and email. I spent a little over $33 for a large pizza, a cookie, and a 2-liter Pepsi, only to be met with this disappointment.
Please take my advice and don’t waste your money here.
It’s not worth the trouble and disappointment.
I read some reviews before ordering and it seems they frequently forget toppings, which was indeed my experience, along with receiving a pizza that was completely burnt around the edges. I’ve attached a photo for reference.

My order was incorrect, and although they initially wouldn't do anything about it, they finally agreed to remake it.
It might have been a glitch with the app.
I had to wait another 10-15 minutes, only to find that they had just added the missing topping and reheated it.
I'm not sure why the customer service is so poor, especially with the lady who speaks Spanish.
She even giggled as I was picking up the order, which made me feel like she was happy about scamming me.

UPDATE: DANIEL IS THE MANAGER AND HE TOOK CARE OF THIS.
REFUNDED AND GOT PIZZA.
THANKS DANIEL FOR TAKING CARE OF THE CUSTOMER, I APPRECIATE YOUR UNDERSTANDING AND FOR MAKING THINGS RIGHT! Ordered food.
Got a confirmation.
Got a text stating it was out for delivery.
Took about 1.5 hours from placing the order.
Received a message saying the order was cancelled.
No refund has been provided.
I tried to call.
Sat on hold, then was disconnected.
Worst service experience ever.
Still waiting to get it resolved and refunded.