Mexican restaurant, Burrito restaurant, Caterer, Family restaurant, Fast food restaurant, Restaurant, Taco restaurant, Tex-Mex restaurant
Café Rio Fresh Modern Mexican is a beloved spot in Sugar House, serving up flavorful Mexican fare at reasonable prices. Known for its casual ambiance, this family-friendly eatery is perfect for quick bites or cozy dinners with loved ones. While loyal fans rave about their burritos and fresh ingredients, recent reviews hint at inconsistencies with order accuracy and food quality. Nevertheless, you can enjoy accessible dining options, including outdoor seating and a kids' menu, with plenty of parking nearby. A good choice for those craving Tex-Mex comfort food, Café Rio hopes to recapture its former freshness!
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Cafe Rio has been one of my go to places for a fresh Mexican experience for years.However, my last couple of visits, there has been nothing fresh about their food. Their quality control for in person dining as well as take out dining has gone way downhill over the past little while.I would say I eat here 2-4 times per month.The past two times have been sub par to say the least.The protein I like the most is their grilled chicken (which they charge extra for) and it has lately been dry as leather. This last visit I ordered to go.I ordered grilled chicken enchilada’s and the chicken was again very dry.The enchiladas are served with rice and beans.I ordered the pinto beans which were obviously the bottom of the pan and seemed to have been sitting for quite some time.The rice was in similar if not worst condition.It was crunchy… I don’t know about you, but I don’t like crunchy rice.Nothing fresh about it. I also ordered chips with Queso dip.The container of Queso was only filled 2/3 full.This made me feel even more like quality control is non existent. Cafe Rio, I really love your food.Please do better.
Owner response
We appreciate you bringing this to our attention and are sorry to hear we didn't meet your expectations.Rest assured, this isn't typical of the delicious food we always strive to provide our guests.We hope to get a chance to serve you again.
Every single time we’ve ordered takeout from this location, it has been wrong.Decided to give them another shot and tonight’s salad order had a flour (vs corn) tortilla.This was for someone who can’t have gluten.Additionally it was missing the guacamole and jalapeños that were listed on the order.Of the food that was right, it was decent.But if they can’t execute takeout properly, they shouldn’t offer it.Super disappointing.
Owner response
Thanks for the feedback.We always strive to deliver an exceptional experience at Cafe Rio, so we're sorry your orders have been incorrect.Please reach out to our Customer Care team for assistance at customercare@caferio.com.We look forward to hearing from you.
Was glad to find a Cafe Rio in Sugar House.The food and service was great, but it was rather cold and dark inside.
Owner response
We appreciate you sharing your love with us as well as how we can further improve, Lesley.We will pass your comments along to our team in an effort to enhance your future visits.Thank you.
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