Pizza Hut

If I could give 0 stars I definitely would!! This place is mediocre.
I was wanting Pizza Hut today so I went online like I usually do to place an order for pick up.
Something was going on today with the site because it was going very slow and would not let me order.
After about trying for a good 45 minutes I decided to go in person to place the order.
I go to this location on Crosstimbers and 45N.
I go in and a hispanic older man walks to the counter looking like what the heck was I doing there.
He was giving a very unwelcoming vibe.
His face had this look like he was being forced to be there.
He asked me if I was picking up so I said no that I had been trying to place an online order but the site was acting up.
He rudely says I don't know nothing about that.
He looked very disgusted that he had to help a customer (me).
Then I say to him well can I place an order here and his reply was a rude ugly face gesture as if saying go ahead I guess.
So I continue by saying I would like the $7 deal and he again rudely replies that's only online.
At this point I just walked out because I did not trust that man making my food with all that rudeness he was letting out.
This older hispanic man is Rude and needs retraining in customer service.
Or if he is unhappy with his job than he should not be there.
I decided I still wanted Pizza Hut so I took my business elsewhere over to the Pizza Hut on 59 & Little York.
My order was done great and the customer service was great as well at the location Little York.
I asked the kind young lady if the $7 deal was only online and guess what she said.......
she said that it could be ordered online or in person....
smh...
I do not recommend the location on Crosstimbers and 45N.
at Northline Commons.
Pizza Hut, this location already has a low rating and it will keep getting lower if you don't check this fool working there.

Owner response

Placed an order on the 24th of November, just to never receive my order.
The dasher who was supposed to deliver it never came, called the dasher and the store and nobody answered.
Called corporate for a refund and i have to wait for someone to reach out to me again.
When nobody has reached out NEVER ordering pizza hut again.

Never received my pizza.
Contacted the store & the person who picked up did not help me at all.
Didn’t receive a refund either.
He hung up on me when I had a question & put me on hold without warning.

Owner response