Pei Wei Asian Kitchen

Thank you Stephanie for wonderful service.
We ordered the pad thai and the fire cracker shrimp. Both dishes were excellent. Appreciate that they have real bowls and utensils versus disposable bowls and utensils.
It gives me a sense that I'm not eating fast food.

Owner response

Took my family out to eat and this place is a HOT MESS. We walked in and the place was extremely stuffy.
We ordered and our server was a newbie.
To hear the way they talked to her was ridiculous and embarrassing.
She was doing her best and she did need a little help ringing up our order but that’s understandable, she’s new. We ordered the new share plate or whatever it was called.
It feeds 3 people w different options. We sat got our drinks and waited.
Food arrived and it looked amazing..
we started to eat and SWEAT at the same time, some officers that came to relax and eat even complained.
We were all trying to fan ourselves and eat at the same time.
Not cool at all.
So uncomfortable and with it being PHOENIX with a HEAT WARNING you should of had some type of air circulating in that place. Anyway, we all served our food and began to eat.
PLAIN!!! TASTELESS!!! ODORLESS!!! DRY!!! Dry like the 🌵DESERT! (no joke) disgusting..
not satisfied at all..
we took it home for some family members to eat and even they didn’t want it (our fur babies) The photo is how much we tossed away as you can clearly see, we didn’t even eat half the order. This was a remake of a complaint we had at a previous Pei Wei and again they failed..
step it up Pei Wei your letting your customers down.

Owner response

Service is amazing.
The manager at this location is very professional and can tell takes her job seriously.
My complaint is not with her or the service as a whole.
My complaint is the quality of the food this time around.
There's about a 70% chance I get food poisoning tonight based on what I had for lunch here.
The chicken in the dish I ordered was extremely rubbery and needed a solid 3-4 minutes to cook.
Unfortunately, I ate a piece that I definitely should've spit out that tasted completely raw.
It was beyond rubbery to the point of almost being crunchy on the inside.
After I ate this, I looked at other pieces of chicken and noticed that most of them were pink on the inside.
If I die tomorrow, it's because of the dish I just ate while I was there.
Serving raw chicken is legitimately dangerous and more measures should be in place to ensure quality coming out of the kitchen.

Owner response