Papa Murphy's | Take 'N' Bake Pizza

My daughter had found a hair in her pizza.
Called the store to inform them and the lady who answered the phone was so rude.
Told me “ok?” as if it wasn’t a huge deal.
My kids no longer wanted to eat the food (I couldn’t blame them) and for a mother with a disability this is a huge deal.
The lady then abruptly handed the phone to another lady named Josie who then question me if I was lying about a hair.
She told me I could bring in the pizza for a refund but I would have just been fine with an apology! Instead I was met with disrespect and ugly tones.
I’ve never had an issue with this place before but the way it was handled certainly will make me question using this store again.

Owner response

I ordered and paid online for 1 large pizza and a side of cinnamon monkey bread.
My pick up time was 450pm.
I arrived and the lady said they were waiting for my Monkey bread.
I heard one lady tell a guy in the back to make some at about 510.
Still didn't get my complete order until 530.
A full 40 minutes after it was supposed to be done.
They had three people working on pizzas and one guy working on everything else.
Do not order sides from this place.

Owner response

Employee refused to do stuffed crust said it's never been an option.
Told her online I have the option.
Never had this issue before.
Literal argument.
They made me a pizza with all my toppings on the inside? Which isn't what I ordered on my create my own. No pizza to be remade offered. No refund offered. My pizza wasn't even prepared in time and I ordered it an hour ahead.
Store is always slow. If only the employees would do the correct thing.
$20 for my son's bday pizza and it isn't even what he asked for. What a joke. I've always ordered stuffed crust.

Owner response