Pizza restaurant, Italian restaurant
Food & drink
Vibe
cheese pizza
Pizza
By owner
Street View
Menu 1
Menu 2
Menu 3
Menu 4
I called and asked Papa Gino's if I could do a 1st birthday party at the restaurant.James the General Manager was extremely accommodating and let us use the top of dining room for my guests.The food (appetizers and pizza's for 40 people) was out on time and hot.Angelice, who worked at the register, was very friendly and brought out all of the food up to us in the dining area.It was a great experience and the food was delicious! I also had people coming that were gluten-free and vegetarian and they had plenty of options for them.
I ordered online and the order was ready when we arrived.The regular cheese pizza was okay- definitely not as good as Papa Gino’s as I remember it.I accidentally took a bite because there wasn’t a label on any box.I also ordered a gluten free pizza and it was awful.It also cost more than expected, but I was willing to pay the almost $20 if it tasted anything similar to a Papa Gino’s.Regular pizza.Sadly, it didn’t.It tasted like a dry, bready tortilla.I was overall disappointed and no have plans to order from Papa Gino’s in the future. I will add that the staff was friendly and handed us our order promptly with a smile on their face.
Owner response
Hi Caroline.We're so sorry! Our pizza and all the food on our menu should be amazing every single time you order. We want to make this right for you.Please email guestservice@papaginos.com with your contact information and the phone number the order was placed under so we can invite you back on us.#WeCanDoBetter
Worst experience ever. Order completely wrong.Rude employees. Refund on my money 3 to 5 business days.Thats ridiculous. I got charged for something I didn't receive. No accountability. I hope the head of the company sees this review.
Owner response
Hi Rob, 5 Stars! You made our day! We can't tell you how much we appreciate you and the time you took to give us this review. Your 5 Stars in our book too! ⭐⭐⭐⭐⭐ #OfficialPizzaOfNewEnglanders