Panera Bread

This is our second time coming to this Panera bread.
The first time it was good.
The second horrible.
10/6/23.
The pizza was cold and look at this DISGUSTING looking sandwich I mean they obviously didn’t care to make this look good or care that bread got soggy.
The sauce mixture was so messy it got on the wrapper.
This is just sad and disgusting.
🤦‍♀️🤮

I ordered my salad like I always do, but this time it came with feta cheese over the top.
When I asked the server to please remake it without cheese He was very polite and accommodating.
However, I overheard the server and the lady behind the counter discussing and making a big deal that they had to remake it.
The lady behind the counter had no idea I was listening to her complaining.
I gave the salad back to them and told them not to worry about it if it’s that big of a deal and walked out.
I didn’t even ask for my money back because I want nothing to do with them anymore. I’m not sure why they didn’t just remake the salad? Terrible customer service.

Thought it was time to give this place a chance again. My soup sandwich combo was mediocre. The corn soup it could use some corn.
Mainly just water yellow liquid. ------------ The experience with the staff is increasingly uncomfortable inconsistent and even adversarial sometimes. In addition they regularly substitute the bread without telling me.
It's rude and inconsiderate.
The attached photo shows something other than Brioche. Two days ago I excitedly went through to order when of my favorite lunch combos. Couldn't find the soup.
Apologized for being slow.
Asked about the missing.
The staff did not offer insight as I continued to struggle. Finally after asking about changes he said "Well yes it just changed yesterday." Why didn't you tell me that up front I queried? We both became frustrated but a female stepped in and she had an attitude. It's hard to slowly be eroded towards a place I've been going to for 30 years. But that is where I'm at.