Italian restaurant, Caterer, Family restaurant, Gluten-free restaurant, Takeout restaurant, Mediterranean restaurant, Seafood restaurant, Soup restaurant, Wine bar
I have not been at the Olive Garden in a while, and I did not remember the reason for it.I love the food.When I arrived it was about 2:30 p.m., I was greeted by Dina U. The restaurant was almost empty, but she walked me all the way to the back, to an empty section, tables still had dirty dishes on them, and Dina wanted to seat me in a table for six in the middle of the room.I asked her for a boot, to which she just raised her shoulders.It took her 15 minutes to come back and take my order.Another 15 minutes went by, and eventually, she arrived with a glass of wine, a long time after that, she finally showed up with a dirty bowl of soup, she had spilled the soup all over, and did not bother to clean it before dropping it off.It looked so disgusting!! When I let her know that the dish looked disgusting, she put her hands on her hips and asked me, "do you want me to bring you another one?" As if I have all day to wait for her. I cleaned the spilled soup myself as she walked away with an attitude.She never came back, I had to go chase after her to get another glass of wine, the dirty dishes piled on my table, she never bother to remove the empty glass, or the empty bowl of soup.NOW I REMEMBER WHY I HAVEN BEEN BACK IN SUCH A LONG TIME.
Owner response
How frustrating! We sorry your visit wasn't what you've come to expect from Olive Garden. If you'd like follow up from our Guest Relations team, please send us an email at guestrelations@olivegarden.com.Be sure to let us know the name your review is posted under and the restaurant location you reviewed.The date of visit and your check number is also helpful to include.
The Tour of Italy was good.Salad and bread sticks to start off are amazing. Our waiter offered 3 different samples of wine. He checked on us often and gave us bread sticks and a bowl of soup to go. Great experience at this OG off of Juan Tabo.Took a pic after I started eating.
Pictures pretty much sums up the experience.Food is as to be expected typical Olive Garden. Took so long to be served we almost left.Server was gracious about it and opologized.Service continued to be lacking for the rest of our visit.A couple that sat in a different section about 10 mins after we arrived, got their food before we got salad.Had to ask for breadsticks. Server recommended green chili with my pasta.We had a whole conversation about it and I said I'd like the green chili.Food arrived without green chili.When he was putting cheese on my dish I mentioned it.He said he'd bring it as a side. Chili arrived after I finished my pasta. On the way out, bathrooms were filthy.Piss on the floor etc.Decided to hold it until I got home a 30+ min drive. Manager did refund the price of my wife's pasta as compensation.Making our visit almost worth it.
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