Hamburger restaurant, Delivery service, Restaurant
Food & drink
Vibe
Nachos
Chicken fingers
Milkshake
Pecan
Burger
Pulled pork
By owner
Street View
Menu 1
Menu 2
Menu 3
Menu 4
Menu 5
I have tried again and I confirm that for me, only the rolls are OK. It is overall less than average but we needed a burger place in the area. The food is average, The brownie is ridiculously small and if you order it to take away, they do not put ice-cream but still make you pay full price.The chicken fingers are really bad, small and dry.The burger was tasty but I asked it cooked medium and it was raw.The french fries were average.I liked the Korean roll, better than the burgers. Service was disappointing.I ordered to take away.They kept my bag 10 minutes before to realise it was mine and to give me my food.The fries were cold.There is a bad atmosphere, no one is smiling.The restaurant is almost empty with only take away orders and they look like if they were too busy and stressed. The place's design is average. No parking.
Owner response
Thanks a lot for your review, Fred! We work every day to offer the best service and roduct to our customers, and we understand thay there was something you didn't enjoy at all.We apologize for the attitude and the service offered by our colleagues, and we would like you to tell us a little more about what happened by sending us an e-mail to the following address: ayuda@nuguburger.com o know how to improve.Best regards! 🧡
Interesting concept, the meat was cooked great.Sauce is good.Potatoes were nice.I just didn't love the bun/ Wrap.Like and empanada, I prefer buns.Milkshake was kinda warm, not very good.
Owner response
¡Muchas gracias por tu reseña Chris! Día a día trabajamos para poder ofrecer el mejor servicio y producto a nuestros clientes, y esperamos que a pesar de ser "team panecillo" y de que tu batido no estaba tan frío como te gusta hayas disfrutado de la experiencia NUGU 😋🧡 Te agradeceríamos mucho que pudieras escribirnos a ayuda@nuguburger.com y contarnos cómo seguir mejorando.¡Muchas gracias!
normal food but with a nice idea which thats why i went to try it It was smaller than my expectations too , i ordered my food from their website and went to receive it then the man again which was sitting out had a really bad mood and wasnt happy that i was there few minutes before they open ( i told the cashier lady that im not in hurry at all i know you just opened ) so i told them that ill wait for my order to be ready and then i went out and reterned 10 minutes later knowing that they didnt even had my order details and the cook came out and asked what wws my order and made it in 15-20 minutes. I wasted so many time there and for sure the manager don’t know how to treat customers
Owner response
Gracias por tus comentarios, Amir.Sentimos mucho que tu primera experiencia con nosotros no haya estado a la altura de tus expectativas.Tendremos en cuenta tus comentarios para poder seguir mejorando, y esperamos que puedas darnos otra oportunidad.Un saludo.
Restaurant
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