Noodles and Company

Name: Noodles and Company
Address: 2365 N Farnsworth Ave, Aurora, Illinois, 60502, US
Telephone: (630) 499-7175
Price range: $
Rating: 4.20

Restaurant, Takeout restaurant, Pasta shop, Salad shop, Soup restaurant

Contact Info

Location: 2365 N Farnsworth Ave, Aurora, IL 60502
Phone: (630) 499-7175
Price range: $

Opening hours

Monday: 10:30 am-9 pm
Tuesday: 10:30 am-9 pm
Wednesday: 10:30 am-9 pm
Thursday: 10:30 am-10 pm
Friday: 10:30 am-10 pm
Saturday: 10:30 am-10 pm
Sunday: 10:30 am-9 pm

Other Business Hours

Delivery

Monday: 10:45 am-9 pm
Tuesday: 10:45 am-9 pm
Wednesday: 10:45 am-9 pm
Thursday: 10:45 am-10 pm
Friday: 10:45 am-10 pm
Saturday: 10:45 am-10 pm
Sunday: 10:45 am-9 pm

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet

Outdoor seating
Delivery
Takeaway
Dine-in

Fast service

Lunch
Dinner
Solo dining

Comfort food
Healthy options
Quick bite
Vegan options
Vegetarian options

Lunch
Dinner
Catering
Dessert
Seating

Gender-neutral toilets
Toilets
Wi-Fi
Free Wi-Fi

Casual
Trendy

Family friendly
Groups
LGBTQ+ friendly
Tourists
Transgender safe space
University students

Accepts reservations

Credit cards
Debit cards
NFC mobile payments
Credit cards

Good for kids
High chairs
Kids' menu

Free of charge street parking
Free parking lot
Plenty of parking

Dogs allowed outside

Food & drink

Vibe

Noodle

Pasta

By owner

Street View

Add Your Review

Reviews

I'd never been to or ordered from this restaurant before and ended up ordering online for pickup.
I got home with the food and quickly realized that we'd fallen for the classic, the food looks nothing at all like the pictures on the website, marketing misrepresentation.
Not only was the chicken in what was supposed to be chicken parmagiana completely overcooked and dried out but it was so thin that I was genuinely impressed that it was physically possible to get meat to be that thin and have it stay together.
I was able to eat 3-4 bites of the noodles but the "chicken" was inedible so I just threw the dish in the garbage and reheated some leftovers.
I'm going to assume staff just wasn't happy to be working on Jan 1 because I can't imagine staying in business if this is representative of what is served.
I'll never test that theory though as I'll never be going back.

Owner response

Hi Mark, we appreciate your feedback.
We're committed to using the best ingredients prepared to order.
We're so sorry to hear you were disappointed with your dish and would appreciate a chance to make it up to you.
When you have a moment, could you please reach out to us here: https://noodles-web.app.link/e/Zb9NVoWwrpb

Horrible customer service! !!!! The staff was so focused on mobile orders that they failed to acknowledge me and several other customers.
It took about 10 minutes of just standing in line before someone decided to take my order and skipped right over me even though I was first in line.
Another 30mins just to receive my order.
The restrooms were not well maintained and to make things worse the food made me and my wife sick.
I will never order from this Noodles and Company location ever again.

Penne Rosa with double parm crusted chicken.
Chicken no where to be found and a drop of sauce.
Missing mushrooms and Roma tomatoes as described on the menu listing.
Drove back to the restaurant to have my order fixed and they admitted they ran out of chicken but still fulfilled my order incorrectly.
No refund was given.
Paid $18.77 for nothing and two wasted trips.
Don’t waste your time clicking on their “link” when management comes to comment on your poor Google review because it’s a survey for corporate and no one will reach out to you after filling it out.

Owner response

Hi Brenda, we are so sorry to hear about this experience.
We know noodles taste better when they’re convenient.
We know we can do better.
We would like to connect with you offline to get some additional information and to see what we can do to make this right.
When you have a moment, could you please reach out to us here: https://noodles-web.app.link/e/Zb9NVoWwrpb