Mountain Mike's Pizza

I stopped in and ordered a large pizza to go.
I was told it would be about 25 minutes, and they'd let me know if it was any sooner.
I sat down at a table to relax for a bit.
There was only 1 other table of people in the entire place.
After about 40 minutes I finally got up to ask about my order.
It seems they had lost my ticket and just then started making it.
I ended up waiting an hour for my pizza with only one other group there. I came here because I thought it would be faster than driving all the way over to Giovanni's pizza.
Next time I'll make the drive.

Owner response

Tonight was an awful experience at our neighborhood Mountain Mikes.
I called ahead and ordered my pizza, arrived before it was done.
Paid and left with pizza.
I got home my son came out to the car to help me with the pizza and we sat down to eat.
We were both starving and rushed our first slice, the second slice we both said at the same time that the pizza was cold.
There was even a piece of sausage on my second piece that was still cold.
I called the restaurant and first spoke with the girl that I paid with.
She argued with me as to why would I take home a cold pizza.
I explained to her that I was in a hurry, it was a long day from work and I didn’t even remotely think that I would get a cold pizza.
Then she proceeded to hang up on me.
I called back and boy answered and said if you want a refund bring the pizza back.
So we did, and I got my refund.
There was no apology for the hang up, inconvenience or the argument from the worker.
I explained to them that I would never go out of my way to be a problem and I still had one child at home who had not eaten.
He just stared at me not saying a word.
So ridiculous and disappointing.

Owner response

Gr8 service bad food the wings 😕 were like Tyson microwave wingz .
the pizza taste like DiGiorno pizza from Walmart .
The Mountain fries were not done they were cold as ice.
They give us some new ones.
But dam highly disappointed.
It's feel like I got robbed for my 87 dollars I spend 😒 smh