Gluten-free restaurant, Caterer, Korean restaurant
I had it doordashed but it was taking so long and in the end after over an hour my order was cancelled because DoorDash notified me saying something went wrong with the driver.I know it’s not the restaurants fault, but I had to reorder and the process from my first initial order to getting it to my doorstep took 2 hours.I was super hungry so I ate the whole thing and — It’s good, definitely packed with a lot of flavor (with seasoning) so I feel like a healthy meal could easily turn into a high sodium packed meal and could feel heavy.That’s mainly why I rate it 3 stars, it’s not as ‘clean’ as BiBiBop’s bowls.(If we were to compare bowls) but I like that they have a brown rice option, and their fried egg was delicious.The roasted broccoli was a bit too over seasoned but I think that’s the way they do it.It was an okay experience; I think if you’re starving you’ll still eat it and finish it and feel satisfied but it wasn’t what I had anticipated which was something with super clean ingredients.I think moonbowls is one of those places where there could be different opinions about it but neither is right or wrong.I personally probably wouldn’t get bowls here anymore, but others may find that they like the flavor!
Owner response
Hi Grace! Thank you for telling us about your moonbowls experience - Super helpful! I was so disappointed when I read your review, knowing that you've waited too long and then the order got canceled.From the details you provided, I can tell you that this is not the impression and experience we want our customers to have.We have a protocol never to cancel an order, regardless of the circumstances.I will be sure to investigate further and find out what exactly happened here to ensure this doesn't happen again.Please know that this is not a typical moonbowls experience, and we are committed to ensuring our customers have a positive experience and are 100% happy.Still, we missed the mark here, so I apologize. I would greatly appreciate it if you could email me at hello@moonbowls.com so we can make things right for you.We want to win you back as a customer and provide you with a healthy meal.We are a growing company and care about these issues very much, so thank you again, and I hope to hear from you soon.
big big fan of moon bowls.way better than veggie grill!!! delicious cauliflower bowl with purple sweet potato noodles.yum!! highly recommend for veggie lovers
Owner response
Hi Anaiah! Thank you for giving us a 5-star review.We are so happy to hear you have enjoyed your experience at moonbowls.We look forward to serving you again soon!
Super tasty! Love that their options are vegan and gluten free! Ordered in Uber eats and it was ready very quickly.
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