Tex-Mex restaurant, Bar, Caterer, Latin American restaurant, Mexican restaurant, Restaurant
The one star is for the management at this restaurant. My mother and I went here for lunch. The food was very good, no complaints there. What I did have an issue with is the fact that I was served a refreshment in a chipped glass that I did not notice until a piece of the rim of the glass fell off while I was about to drink it.I had been drinking the lemonade without even knowing there might have been glass in my drink! The waitstaff should be checking what they are serving guests. I asked to speak to the manager which I generally do not like to do but I felt this was an instance that was necessary. I was very disappointed with the negative response from the manager. She seemed like she didn’t really care that I could have swallowed a piece of glass.There was no apology, nothing. They gave me $4.00 off my bill and asked me if I wanted a new drink???? If I were a manger and this happened to a guest, I would have been very embarrassed. Her attitude was not that of a restaurant manager. I wonder how she would feel if she was in the same situation.Horrible service to say the least!
Owner response
We're extremely sorry to hear about your recent experience with us, and are so embarrassed about the service you received. Please accept our apologies, and allow us to make this up to you.Would you please email me at sarah@micocinarestaurants.com, with “Mi Cocina - Galleria“ in the subject line.In the email please include your name, contact information, and this review that way the Restaurant Director can reach out to you personally? We look forward to hearing back from you soon.
Food was delicious, but their so called Chalupa could be alot better.Its basically a vegan tostada.The waiter was very attentive, great service over all.
Owner response
We are sorry, Jose, that the Chalupa had not met your expectations.We will take your feedback into account to improve.Thank you for sharing your experience and we hope to see you again soon so that we can earn that final star.
We had a great experience here at mi cocina.Jose was amazing with awesome customer service.The food was delicious and if you come I recommend Jose as a server and the DILEMMA MARGARITA!!!!!
Owner response
Thank you for taking the time to leave a review, Jessica.We appreciate your positive feedback about Jose's excellent service and our delicious food.Thank you for recommending both Jose as a server and the Dilemma Margarita.
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