McDonald's

I am literally sitting in the restaurant right now, and there is an employee standing behind the counter, drinking a drink, and leaning against the pole, and ignored a man who came up to get help.
He had been in the drive-through line, and came in because of the mistake made on his order.
When he said something about the young lady, who ignored him, the manager said, “she’s on break.” He said that it looked bad to have somebody just hanging out behind the counter , who wouldn’t even help him.
While we were here, there have been three orders with mistakes.
The place is extremely dirty, and when I told them in Spanish, because none of them will speak English, about how dirty it was at all of the tables, they just laughed in the back.
I again told him it was not funny, and how extremely dirty everything is on the tables and around the eating area.
Look at the photos of the tables posted, because every table looks like this.
Keep in mind, I spoke in Spanish, because none of them will speak English.
If there was someway to directly communicate with the owner, I would let them know what we observed during the time that we sat here.
It’s nothing but fun and games behind the counter.
This is one of the worst McDonald’s I have ever seen in my entire life, and everything is a joke when something is brought to their attention by the different customers.
This is 3/26/2024 at 2:58 PM, just in case, the owner wants to see who was on shift.

04/05/24 I stopped by this McDonald's on the way to work.
I ordered a Sausage egg and cheese bagel and a Large Mocha Frappe no whip, w/ and extra shot of espresso, and caramel drizzle.
When I got to the window I was given an Frappe w/ whip, no big deal but then was told the espresso machine is not working.
I asked for my money back that I paid on the app for the extra espresso and caramel as it was not provided.
To which I was looked at like I was a bother to them for asking.
I was given my money back.
When I got to work I saw I was given a Bacon and cheese bagel instead of the sausage that I ordered.
There were not many ppl in line so not sure why my order was messed up.
I get things happen so not too bummed about the mistake on the bagel.
I am however not please that had I not asked for my refund on the espresso and caramel they were just okay with keeping it.
I am a firm believer you pay extra for something it needs to be there.
Would have been a lot better had I gotten t the window they been like we are sorry the machine is broken can we refund you or provide something equivalent to that amount.
This is not the first time this has happened.
Will have to try another location.

What happened to the friendly employees at this location? 4 stars for food, 0 stars for service this morning.
At the drive thru window the server accidentally spilled coffee on me and the inside of my door and the outside of the window and side of my car.
Seems like the lid was loose on the coffee cup.
She didn't apologize to me, maybe because she was embarassed, why I don't know.
I asked to speak to the manager and the manager said I'm sure the server didn't spill the coffee on purpose.
How rude!! Of course she didn't do it on purpose, I just wanted the server to apologize to me.
The manager said I'll apologize for her and did.
If I spilled coffee on a customer I'd be apologizing immediately.
I even had to ask for napkins to wipe the coffee off my arm and the inside of the car door.
Also, someone had said before I drove to the window to pick up my order that she comes every day or almost everyday.
I don't know if they were talking about me or not.
If they were talking about me they'll never see me ever again.
I bet the owners of McDonald's really likes it when people stop by almost every day.