Mexican restaurant, Fast food restaurant
I ordered the flautas and surprisingly they no longer offer a dine in plate 🍽️ which to-go boxes are convenient so I don't have to get up and ask for it although I was not prepared to prep my meal.Chips still delicious and salsa Verde is too
Owner response
April, thank you for your feedback! We're glad to hear you enjoyed the flautas.We apologize for any inconvenience regarding the dine-in option.We appreciate your understanding and hope you continue to enjoy our to-go options in the future.Thank you for your support!
I don't care about the price as long as I get what I ordered but, just came back from this place and I ordered a torta which is the price I paid for clearly on the receipt but How is this a Torta f??? And no even fries on this? And yeah, I paid for it...this is ridiculous.I Know you want to close and go home, but you better say there is no more food than do this!!
Owner response
Lisbeth, we really appreciate your feedback.We sincerely apologize for the quality food that you received.We will be informing upper management about this issue as this is unacceptable.Please email us at customerservice@polloregio.com with more details about your visit so we can make things right for you.We hope to hear from you soon.
Love the food here! Always hot and fresh! Never have I tasted chicken this good! Love to come here and eat during lunch or dinner.The manager Jesse was on top of everything and very friendly.He runs a great business!
Owner response
Joe, thank you so much for your kind words and 5-star review! We're thrilled to hear that you love the food and had a great experience with Jesse.We strive to provide delicious, hot, and fresh meals for our customers, and we're so glad you enjoyed your visit.
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