Fast food restaurant, Breakfast restaurant, Coffee shop, Hamburger restaurant, Restaurant, Sandwich shop
Conveniently positioned at 14553 W Grand Ave in Surprise, McDonald's offers a classic fast food experience renowned for its burgers and breakfast options. However, this particular location has garnered quite a reputation for its slow service and mixed food quality, leaving many customers frustrated with long wait times. Despite the familiar golden arches, the consistent feedback indicates challenges with order accuracy and cleanliness. While the prices are budget-friendly, diners might find a better experience at nearby alternatives. If you're in a hurry, you may want to consider other options in Grand Village Center.
Food & drink
Vibe
Chicken nugget
McMuffin
Comfort food
Burger
By owner
Street View
Menu 1
This McDonalds is absolutely horrid when it comes to wait times.Tonight we ordered three meals, then I was told to go to the front and wait.Which all in all will end up always being more than 10 minutes.So we waited and waited and waited.About 15 minutes later and every single spot taken up while employees just chit chat, we expected fresh hot food for waiting.Nope wrong we got what looked and tasted like 2 day old fries and a hot n spicy with 10 pounds of mayo on it.Of course while everyone is waiting the manager on shift “Michelle” was too busy going to the “restroom” with her girlfriend.This location has always lacked service and management.But I’m starting to think the owners of this location are the same that own a few including the one in wickenburg.Which in itself has its own issues.Save your time and your money and head over to Burger King in the next parking lot.No complaints over at Burger King.This location really needs to do better.
I have 23,791 McDonalds points.This is not a brag (the opposite), just establishing how much I eat McDonalds.This location is absolutely terrible.Mobile orders often take 20+ minutes to fulfill.The employees do not know what items are or how much they cost.They make EVERYONE wait after ordering in the drive-thru because they want their turn times to look better.They will take 15 minutes to fill a drive thru order.It’s absolutely pathetic and clearly the management is awful.Avoid this location at all costs.I won’t say it’s the worst McDonald’s I have ever been too - but it’s the worst one I’ve been to multiple times.Whoever owns and operates this location should be ashamed of it.
Went through drive thru, had to wait for two egg McMuffins for ten minutes in mobile pickup spot.This was not a mobile or complicated order.If this is a new process, you need to rethink the process!!!
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