Fast food restaurant, Breakfast restaurant, Coffee shop, Hamburger restaurant, Restaurant, Sandwich shop
Convenience meets comfort at McDonald’s, located at 135 West Rd in Ellington, CT. This fast-food favorite offers an array of beloved options, from quick breakfasts to late-night bites, all at budget-friendly prices. While you can expect great coffee and a casual atmosphere ideal for solo dining or groups, service quality can vary. Some guests have noted occasional hiccups, particularly with order accuracy. Nevertheless, with accessible amenities and a drive-through option, it’s a go-to for many looking for a simple meal on the go. Kids will also love the dedicated menu!
Food & drink
Vibe
Comfort food
Burger
Breakfast Sandwich
Ice Cream
By owner
Street View
Menu 1
Menu 2
We enjoyed our meal.While there we observed David dealing with a customer.An item was missing from the customer's order.The customer started to get rude and obnoxious with David.David acted in a very professional manner. He returned with the omitted food item to the table, and apologized to the customer.Kudos to this young man.
The food was hot, and the restaurant was fairly clean when I came in.What really sours this score is the lady they had behind the register.There were one or two orders before me, and there were some substitutions made, but this lady treated each one like it was a personal attack.I'm talking head in her hands, deep sighs, no smile, nada.Even when she brought me my order, which was a kiosk order, she even gave me a sarcastic "you're very welcome." I'm not sure what anyone did wrong, but I'd be warey of eating here again
I'm an autistic adult and just had the worst experience I've ever had in any fast food location ever here in the Ellington location.The manager or General manager, whichever he is, doesn't understand what customer service is in the slightest.The McDonald's app had an error, which happens quite often, and my order didn't get sent to them, despite the charge going through on my card and a receipt of purchase being sent to my email.The manager FLAT OUT REFUSED to honor the purchase and barely looked at it while dismissing me.I've had errors like this happen before and with the receipt, managers honor the sale.This man refused to fill an order that was less than 20 dollars.I'll never use this location again.