Caribbean restaurant, Bar & grill, Hookah bar, Soul food restaurant, Sports bar
The fish was salty, the tacos could've been better, they were dry, and we couldn't get the proper condiments to go with the food we ordered. There weren't enough servers to wait on everyone.The one young lady was all over the place.This was my first visit on a Tuesday, and I'm scared to come back for a second visit.The customer service wasn't what I expected.
This was a terrible experience! Everyone left very much frustrated because of the dis function and poor management.We waited a little bit to be greeted and seated.When we asked several staff members about seating we were either ignored or told to wait.Finally got seated, the drinks that were ordered took about 30 minutes to come out and didnât seem like the bartenders knew what they were making.We ordered food, but took OVER AN HOUR AND A HALF just to get 1 out of 8 plates to the table.When we called for the manager he offered us a free tower of alcohol to compensate for the delay which doesnât add up to the 3 hours we spent waiting on food and for our food to come out 1 by 1.We were told our food was done when in fact it wasnât.The excuse of having another large party is what set them back is not an excuse.Large groups are to be expected for a lounge/restaurant if it was an issue of being short staffed or whatever the case may be, that couldâve been explained.Instead the manager said âwhen you taste our food youâll understand why it takes longâ sorry but thatâs not ok.The food wasnât enjoyed because of how long we waited and they even forgot one of our plates on top of that.Our server herself was getting frustrated because of the disorganization and it wasnât her fault that our fist time experience wasnât a good one.She apologized and tried to get things straightened out for us which was appreciated.Most likely not coming back it just didnât seem like the manager was trying to take accountability for the inconvenience and it definitely costed him customers.
This was our second time upstairs.Markia was such a great waitress! If you come to cascade make sure you ask for her.great energy & very attentive! Food, drinks, service 10/10 we will definitely be back.
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