Marco's Pizza

On 10-2-2023 They messed up ringing up my order so I was charged twice.
Promised me a refund the next day the manager was in, never got a refund.
Figured they were busy and called a couple days later.
Was promised a refund, never got it.
Called a week later looked it up said it would go into my account.
Never received it.
Called every other week for the past 2 months.
NEVER got my refund.
I was nice and kind EVERY SINGLE phone call and different person I talked to.
Told they would leave notes and messages to the district manager.
Never heard from him (Zach).
Talked to the store today and told its not their problem not and that its my banks problem now.
I WANT my money back.
Horrible customer service.
All the managers at this location are incompetent.
I will Never go to a place with how they treat their customers or how poorly they run their business.
Your food is not that good to have people come back, so if this is how you treat your customers you will lose lots of business.

Owner response

Had a bad experience with one of the worker’s today.
I called to make my order and I had ordered a medium pizza with pineapple and said that was all for my order.
Then he proceeded to tell me “he didn’t have time for this and has better things to do”and claimed he repeated himself 5 times which he didn’t.
Upon arriving to pick up my order I asked why he was being very rude and he started yelling at me and said I’m not going to wait on you while you talk to other people in the car, mind you I was BY MYSELF and I had explained that to him.
Then he kept repeating I heard you talk to people and was rolling his eyes and yelling the entire time.
I did not appreciate this.
Location was fort street and worker was a guy wearing lipstick and a ponytail.
THIS IS NOT ACCEPTABLE CUSTOMER SERVICE!!!!!! I also told him I will be leaving a review about this and he said he DID NOT CARE.

Owner response

Ordered pizza an hour and a half ahead of time but still waited 15 minutes for it but the pizza was very good.
The atmosphere in the store seemed very tense though.

Owner response