Marco's Pizza

Name: Marco's Pizza
Address: 1795 Kernan Blvd S #104, Jacksonville, Florida, 32225, US
Telephone: (904) 635-2322
Price range: $
Rating: 4.30

Pizza restaurant, Takeout restaurant, Pizza delivery, Pizza takeaway

Location: 1795 Kernan Blvd S #104, Jacksonville, FL 32225, United States
Phone: (904) 635-2322
Price: $

Opening hours

Sunday: 11 am-11 pm
Monday: 11 am-11 pm
Tuesday: 11 am-11 pm
Wednesday: 11 am-11 pm
Thursday: 11 am-11 pm
Friday: 11 am-12 am
Saturday: 11 am-12 am

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Reviews

Order here two times now.
The pizza was so fresh we kept forgetting to take good pictures for reviews.
We just opened it up and ate it then realized I didn't do this place justice.
All my orders have also been difficult, doing half and half pizzas from deluxe and they made them correct.
The crust is so light and fresh too.
The only pictures I have are from my husband car to make sure the order was right.
I'm a pizza addict and when I order fast food and eat something I really want I like it to be good.
Marco did us right, even when they forgot something as simple as butter garlic crust they fixed it right away.

Owner response

We're thrilled to hear that you've enjoyed our pizza so much that you forgot to take pictures! It's great to know that we've been able to meet your expectations, even with your half and half pizza orders.
We appreciate your understanding when we missed the butter garlic crust and are glad we could fix it promptly.
Thank you for your positive feedback!

I hate leaving negative reviews, but I saw all the positive reviews on here and was misled into expecting the pizza to be great.
Sadly, it wasn't even good :( I got the take out special, 3 medium pepperoni pizzas for 7.99/each, ordered thru the app.
They were ready quickly, the pizzas were hot, and the employees were nice, but the pizza was AWFUL! My family and I are far from picky, but this was easily bottom 3 ever for all of us! 1 of the 3 pizzas was burnt, but mistakes can happen, so I put that aside.
They all came out completely flat except for the crust part was raised.
It tasted like cheese covered cardboard, and none of us could even finish 1 slice.
We ended up throwing out everything.
If I had paid full menu price I would've brought it back for refund. Also, 1 other smaller thing to be aware of, I signed up for email list and downloaded app for coupons, only to find out at checkout that you can't use any codes unless you pay full menu price for everything.
It would've cost more $ to use the coupons, so I downloaded and signed up for nothing (there is no fine print on coupons ahead of time with that stipulation).

Owner response

Hi, Rachel.
We're so sorry that your order wasn't what you expected.
Please give us a chance to make it right by filling out a feedback form at tellmarcos.com.

Pizza arrived in a box soaked with oil and busted open.
Advised the delivery guy if I get sick, I would be taking legal action.
He said, "talk to his manager".
I don't think it left the store like that.
I'm wondering, how did oil like that get on the receipt, outside the box? I paid $40.00 cash including the tip for this.
These pictures are exactly how the order arrived.

Owner response

Hello, Michael.
We are sorry that this was your experience.
Please give us a chance to make it right and fill out a feedback form at www.tellmarcos.com so we can look into this.

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