Marco's Pizza

I will never again go.
I have gotten pizza here a few times.
However the last 2 times have been the worst experience.
Last time, I got the wrong pizza and called and told them.
I was told I would get a credit on my account which never happened.
Today I ordered over and hour and half before I needed to pick up the pizza.
When I arrived at the scheduled time.
The woman at the register acted like they didn’t have an order for me then told me it would be another 10 minutes..
15 minutes later I check in since I had already paid.
And again they acted like they didn’t even know I had ordered and already paid at this point.
And I was told I needed to wait another 5 minutes.
Over 35 minutes after my scheduled pick up for take out still no pizza in hand.
I finally hear my named called but no one cared to actually come to the register to help the growing line of people for pick ups.
I understand being short staffed.
However that’s why I ordered so far in advance and was very angry when the staff seemed to not care about the wait and kept just forgetting my order

Owner response

OUTSTANDING CUSTOMER SERVICE and the food was DELICIOUS!!! I reached out to the Folly Rd.
Marco's about having quite a few pizzas, brownies and drinks delivered to a hotel where I had a group of 28 staying.
I called the store a couple times in the weeks leading up to the delivery before placing my order online.
Each time I called, the person that answered the phone was so polite and helpful.
On delivery day, the driver ("9694-H.M.") was on time (a few minutes early, even!) and so polite.
When I asked him about the plates and napkins I had requested when I called the store to confirm my order, he had forgotten them and you could tell he felt horrible.
He was so apologetic (said he sees the note about the paper products now and just missed it earlier) and offered to go back to the store and get them or go out and buy some at the store around the corner and bring them back.
I asked if he'd get reimbursed for that, and he said no, but that didn't matter (I told him it did matter and we didn't need to do that).
The group was already starting to come down for dinner, so I asked the hotel if there was any way they could help out (their customer service had also been stellar!).
The hotel "saved the day" and was able to provide some paper plates and napkins, so all was well.
I told the driver "problem solved" and no worries.
I really appreciated him offering to go above and beyond.....I thought service like that was long gone.
I was so impressed with this young man.
About 20 minutes later, he showed up again at the hotel with a grocery bag of paper plates and napkins (even though he knew the hotel was able to find some for us).
I was so impressed with his integrity! I thanked him and said we were good and maybe he could keep those in his car in case he needs them another time.
So, Marco's on Folly Beach Rd........not only did you guys provide a great dinner for my group, but had it delivered by a person who is OUTSTANDING at his job!!! Thank you so much for making our evening GREAT!

Owner response

Great pizza and great service.
Definitely better than the other pizza chains.

Owner response