Italian restaurant, Bar, Caterer, Event venue, Family restaurant, Lunch restaurant, Takeout restaurant, Restaurant
Today I went to maggianos for lunch.I expected a great Italian food experience.Instead, I was given a very lackluster experience.The restaurant had 3 maybe 4 tables total when we walked in, so i expected quick service.Our waitress must've been new because she was very slow and forgetful.I ordered the ziti and asked for chicken instead of sausage and still got a chunk of sausage in my food.The chicken wasn't very good either, unfortunately I had to pay a 6$ upcharge for chewy grilled chicken.The ambiance was lacking as well, the music was barely audible.I've learned to not come here during lunch.Rating 4.8/10
Owner response
It is disheartening to learn that our service and food quality did not meet your expectations.Your feedback is invaluable to us, and we sincerely apologize for the inconvenience caused.We strive to provide exceptional experiences for all our guests, and we regret that we fell short on this occasion, Elijah.Please accept our apologies for the oversight with your order and the ambiance.Could you please reach out to us via our contact form at https://www.maggianos.com/contact/? We appreciate your understanding and the opportunity to address your concerns.
We stopped here after shopping - it was the first time at this mall.We decided to try this restaurant out since it was later in the day.So glad that we did.We were able to sit outside and watch the kids playing football in the open green court.The food was delicious and we didn’t wait long to be served by Sonia .She was friendly, helpful and attentive.The food was delicious! My husband ordered the clam linguine and I ordered the fish with a crab sauce over mash potatoes and asparagus.
Owner response
We are delighted to hear that you and your husband enjoyed your meal and that Sonia provided you with excellent service.We hope to see you both again soon.
Mark did an excellent 👍🏾 job with his expertise on the menu and providing the best customer service I've ever had at a restaurant.The food is amazing! Try the crab cakes 😁 for appetizers, you won't regret it!
Owner response
It is lovely to hear that Mark provided such excellent service during you time with us, Chris, and that you loved our food too! Thank you for visiting!
Italian restaurant
1310 W Bay Area Blvd, Friendswood, TX 77546, United States
Salvadoran restaurant
700 Baybrook Mall, Friendswood, TX 77546, United States