MacKenzie River Pizza, Grill & Pub

Wow! Stopped here with a few co-workers while in town for a job and was really impressed with the food and service! We had the Pineapple chutney flatbread for starters and it was the favorite of the night for sure! So flavorful! I then had the taco trio, which was delicious as well.
The server was fantastic and let us know right when we sat down that he would be right with us.
They were super busy so we appreciated the acknowledgement that we were just seated.
Everything was really great and I would definitely go back when in town again!

Owner response

First visit there in 2023 was great.
May 2024 not so much.
Ordered two appetizers, one cocktail and three entrees.
It was about 7pm on Mother's Day so they had already had a hectic day.
I get that the staff was tired.
There were only about five tables there.
We waited about 20 minutes and then they brought out two of the three entrees.
Few minutes later someone else brought out my other son's french fries.
He didn't get his meatloaf till 5 or 7 minutes after that.
Cajun chicken pasta was great, although my son asked to substitute more chicken instead of sausage (he doesn't eat pork) and server said yes but then charged an extra $7 without telling us it would be an extra cost.
My MacKenzie Alfredo was dry as it didn't have enough sauce on it.
When I mentioned it to the waiter he said he'd get me extra sauce and it was probably dry because "it sat in the window awhile".
Then I found a sharp bone in it so I sent it back.
I told the waiter to be sure to show it to the manager.
They never brought my breadstick.
I called the manager the next day to make sure he knew about my dinner.
He was polite, said he knew as the waiter had informed him the prior night.
He apologized but didn't seem too concerned.
I was surprised that if he knew about it, he didn't come out to our table the night before.

Owner response

First time, not as much of a wait that we thought there would be for a Saturday afternoon!! Service was quick atmosphere seems a little hectic but not overly loud, just allot of moving around like a server should I guess!!! Good seemed to take a bit, but was well worth it!!!! Drinks were cold!!! Definitely will give it another try!!!

Owner response