Tex-Mex restaurant, Bar, Brunch restaurant, Restaurant
Well, the food is good but the service from Jocelyn was bad, first, she took a little too long to come at the table and ask us for the drinks and the food was a little longer way but we understand that almost every restaurant is short of staff.My situation was Jocelyn our waitress time we asked for dessert it was 7 of us, okay we asked for sopapillas for 4 and also asked for flan and 2 churros.She came back and told us, not churros we asked for two more sopapillas like a waitress took 25 minutes to bring the dessert and had 4 plates of sopapillas each had 6.Imagine our faces Jocelyn's explanation was we asked for four and 2 more they came like that and never told us the sopapillas would be 6 each at begin we order.Jocelyn next time us your brain.
Owner response
Thank you for your comments. Lupe Tortilla Restaurants strive for a high standard of service and want all our guests to receive the best level of products and service possible. If we have not met that standard, we would like the opportunity to improve on that. In order to address your concerns more effectively, we need to get a little more information from you. If you could please send the following to dmcghee@lupetortilla.com so that we may contact you personally about your experience. Thank you. -Full Name -Email -Contact Phone -Copy of your receipt
We visited this restaurant for a family birthday.The restaurant was busy with a buzzing atmosphere.We were seated quickly with chips, salsa and charro beans presented as we perused the menu.Comments were as follows: the green enchiladas were good but not great; the bean and cheese tacos were okay; the two Sr.Gaffigan enchilada plate was very good with the exception of the very chewy tortillas that came with the puffy beef taco.The cheese enchilada plate was very good too.The margaritas were good as well.I would definitely go back with the knowledge I have now of various menu items.
Owner response
We're glad to hear that you enjoyed your family birthday celebration at our restaurant.Your feedback on the green enchiladas, bean and cheese tacos, and the Sr.Gaffigan enchilada plate is appreciated.We're always looking to improve our dishes and your insights will be helpful.We're pleased that you enjoyed the margaritas and look forward to welcoming you back soon.
Great food! The large margaritas were definitely not what we were expecting they were smaller than our water glasses.But we Loved the atmosphere! Even our 3yr old had fun!!! She was watching the line cooks cook and even the servers were waving at her 🥰
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