Los Rancheros Mexican Restaurant

We totally enjoyed our time with friends today at Los Rancheros.
They were very accommodating to us.
We had a large party and they pulled tables together and made us feel at home.
We were immediately served chips and salsa.
We enjoyed our time there.
Our server was kind and our orders were delivered fast.
The lunch menu was quite large and the price was good for the amount of food we received.
I even took mine home because it was more than I could eat.
FYI there was a 18 percent cost added to our checks for the large group.

Delicious food.
Great place♡

“Get some get right!” That is not my original quote, but it sums up my thoughts about this restaurant.
I’m a first timer and I was ready to give this restaurant a zero based on service alone, but the food redeemed it.
I took a snapshot of the front door because there were a few red flags for me and one being the gratuity post.
Fortunately, I ordered pickup via GrubHub (also,apparently they’re anti-Uber eats- see pic). It’s not all doom and gloom here let’s get to what was in my opinion doing well and what wasn’t. 1.
Greeting (or presence of a host) at front= non existent (Just after 2pm) 2.
There appeared to be about two people on the floor serving and when the second one showed up, I walked up to her and asked where to pickup…?.
She abruptly responded “at the bar”. 3 At the bar no one was there, so I waited a few more minutes, then decided to look in the kitchen, which was nearby.
I asked the woman there if I could pick up my GrubHub, she said someone would help me…she gestured.
I turned around, and it was the same lady who said “at the bar”.
She confirmed my order and handed me my food. My gripe: it would’ve been simple for her to not only tell me to pick up at the bar and also, let me know if she would be right with me or that I would have to wait a few minutes. I’m not sure if there was a sign in the front either that lets people know pick ups would be at the bar.
Again, I’m new to this restaurant so I didn’t know the ins and outs. That’s it concerning the service.
The food i had (beef quesadilla, beans and rice and a chicken flautas) was good, and it is on par with other Mexican food here in the city that I’ve had the opportunity to sample.
For that reason, I probably won’t go back there, because there was nothing special to make me want to come back when there are so many other Mexican restaurants that have good or better food and offer a better experience.
#customerexperience