Los Cuates

Name: Los Cuates
Address: 8700 Menaul Blvd NE, Albuquerque, New Mexico, 87112, US
Telephone: (505) 237-2800
Price range: $$
Rating: 4.10

Mexican restaurant, Latin American restaurant, Spanish restaurant

Location: 8700 Menaul Blvd NE, Albuquerque, NM 87112, United States
Phone: (505) 237-2800
Price: $$

Opening hours

Sunday: 11 am-9 pm
Monday: 11 am-9 pm
Tuesday: 11 am-9 pm
Wednesday: 11 am-9 pm
Thursday: 11 am-9 pm
Friday: 11 am-9 pm
Saturday: 11 am-9 pm

Food & drink

Vibe

Sopaipilla

Salsa

Crab Rangoon

Margarita

By owner

Street View

Menus and Prices

Add Your Review

Reviews

This was our first meal in Albuquerque.
Unfortunately it was very disappointing.
This is a dirty, chaotic, disorganized restaurant with less than desirable food. The servers were not getting along, one was sadly just terrible and the place was filthy.
Several tables walked out while we were there. The chicken enchilada tasted like canned tuna fish.
The other food was essentially tasteless.
The chipotle salsa was spicy and tasty and that is about it.
After a chat with the manager, we paid full price.
To be fair, I did state I wasn’t looking for a price adjustment.
I was mostly concerned about the potential of fish being in the chicken enchilada.
The manager denied any tuna was in the dish.
My advice? Skip the whole place.

Owner response

Amy, We apologize about the experience you had.
We have referred your review to the manager there so that every effort can be made to rectify the situation.
We hope you try us again or any of our two other locations.
We hope to see you soon.

Food is somewhat ok.
Service is terrible.
Our waiter told us he had 3 years of experience, but I guess not as a waiter he messed up our order big time.
5 plates out of 6 were wrong or with issues, wrong combos, burnt food.
missing items.
Etc, etc.
unbelievable but true.
He kept blaming the kitchen .
Honestly, I think he was the issue.
The manager gave us 25% off total Chek, but the experience was ruined already.
My only good memory is the Sopapillas.
Overall sad 😔

Owner response

Nelson, we are sorry about your experience at our Menaul location.
We hope you give us another try, perhaps at another one of our 3 locations.
We have a Lomas and Coors location.

Thought we would try a new place.
Big mistake.
First, we right next to the kitchen doors and there were plenty of tables open.
Then service took forever and was wrong.
The table that got seated after us received their food before ours, and before my drink order arrived.
The waitress did not understand my order so they brought me out two tequilas! Then, when I said I ordered a shot and beer.
They brought me my beer and informed me that was all I could have because I ordered too much alcohol! They drink shamed my shot and beer! Then, when our food finally arrived my order was wrong.
There were four of us, I asked for sourcream, my son asked for more corn tortillas and my friend asked for more salsa.
His salsa came out five minutes later and my son and I never received our requests.
The table next to us long done with their food had asked for their check, waited around 15 minutes to finally get it, we also got ours at the same time. Just horrible, really horrible service.
And average food at best. Just shameful.

Owner response

Jennifer, First we would like to apologize for your experience.
We strive for excellent service and we missed it.
Second, we appreciate you letting us know about your experience so that we can use this as a training opportunity.
We will speak with our management in regards to your visit.
we hope you try us again soon.
We also have to other locations if that would suit you.
Kind regards.

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