Fast food restaurant, Chicken restaurant, Takeout restaurant, Seafood restaurant
Long John Silver's in Grand Rapids serves up a delightful fusion of seafood and chicken in a casual environment. Known for its quick bites and family-friendly atmosphere, this fast food gem offers dining options for lunch and dinner, with amenities like wheelchair access and a kids’ menu. While the food, including their famed chicken and fish, garners praise, the service can occasionally miss the mark—patrons have noted inconsistent experiences with staff attentiveness. With plenty of parking and curbside options, it remains a convenient stop for a satisfying meal on the go.
Food & drink
Vibe
Comfort food
By owner
Street View
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Menu 5
We came in for lunch today and stood at the counter while the employees sat in a booth and looked at their phones.Finally we were able to get their attention and get them to get up and take our order.When the food was finally delivered to our table it looked like the portion size was for a small child.Very disappointed in the quality of service and food quality.This place used to be a great place to get lunch or dinner and now it’s totally different.For the price of the food at this establishment there really needs to be an improvement.Surprised they are still open because it seems they really don’t care.
Owner response
Ahoy, Bill Stoffers.Thank you for bringing this to our attention.We strive to provide excellent service and high-quality food - we are sorry we missed the mark.We would like to hear more about this and make things right.When you have a minute, please reach out to us at https://www.ljs-cares.com/.We hope we can provide a better experience next time.
I love going to LJS. they close the one by my house so I have to drive over the other side of town to get chicken here.Worth the drive.Chicken and fish are fabulous.Best in town.Always will come back.
The food was good however the service was horrible the lady who took my order had a horrible attitude I stood at the counter for a few mins before anything was even said to me I was really excited about going here and it was ruined simply by the attitude that was given I'm a server so I understand customer service pretty well and the people who were working definitely shouldn't have a job in customer service it also was so overly obnoxious that she had to yell Everytime taking a drive thru order definitely loved hearing yelling while my uncle and I were trying to enjoy the rest of this horrible experience I don't know if we will honestly come back after today.
Owner response
We hate to let you down, Ana Walker.Our delicious food should always be paired with fantastic service from our team. We're sorry your experience didn't live up to the Long John Silver standard.We'd love to hear more about it at https://www.ljs-cares.com/.We hope you visit us again soon.
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